New Membership System Upgrade and some Temporary Service Suspension
Published: Nov 14, 2025Dear Member,
To provide you with more stable, smooth, and comprehensive membership services, our company will be conducting a phased upgrade of the new membership system from November 20 to November 27, 2025. During the upgrade period, some functions will be temporarily unavailable. Please take note of the following schedule:
| Stage | Date (Taipei Time) | Service Suspension |
| Phase 1 | Nov 20 (Thu) 08:00–12:00 | Award ticket redemption /refund/ reissue and using Miles & Cash when buying tickets will be unavailable. |
| Phase 2 | Nov 22 (Sat) 08:00 – Nov 26 (Wed) 22:59 | The following services are temporarily unavailable: updating personal profiles (Taiwan ID/Names/Date of Birth); mileage corrections (including CI/AE-operated international flights, SkyTeam member airlines, and codeshare flights); membership card reissuance; student or working holiday verification applications; In-flight Volunteer Doctor Recruitment (TWN restricted)
*Mileage redemption and member login services remain available. |
| Phase 3 | Nov 26 (Wed) 23:00 – Nov 27 (Thu) 12:00 | Member system and Features Requiring Account Login |
We recommend completing your planned redemptions or profile updates before the maintenance.
After the upgrade, our new Membership System will offer a more streamlined and convenient experience, ensuring the highest level of service for our members.
Thank you for your understanding and continued support.
An all-new member experience will be available soon.
China Airlines
