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Travel Advisory

  • TitlePublish Date
  • CI/AE Ticket handling Guideline for CI KHH-PVG flight cancellation 22 Nov, 2022
    Application:Passengers holding CI/AE valid tickets including Dynasty Flyer Program Award Ticket with confirmed bookings on CI KHH-PVG flights between 01JAN'23~28FEB'23 were affected by the flight cancellation.
    Application Date:Must file applications on/before 31MAR23.
    Change:A. CI flights KHH to PVG
        (a) Within ticket validity, it is permitted to reschedule to any TWN to PRC/HKG flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, the fare/tax differences incurred by the other changes except for Change A (a) mentioned above shall be paid by passengers,
              and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    B. CI flights PVG to KHH
        (a) Within ticket validity, it is permitted to reschedule to any PRC/HKG to TWN flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, it is permitted to reschedule to SHA/PVG to TWN via HKG(non-stopover) provided that MU/CX flight from SHA/PVG to HKG is rebooked and the booking class on CI/AE HKG to TW flights is unchanged as
              original PVG to KHH flights. Under this circumstance, the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (c) Within ticket validity, the fare/tax differences incurred by the other changes except for Change B (a)(b) mentioned above shall be paid by passengers,
    and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    Refund:(a) For wholly unused tickets: Full refund shall be performed without imposing any refund charge.
    (b) For partially used tickets: Refund charge shall be waived, and calculation of residual refund value shall be based on involuntary refund procedures.
    Ancillary Fee:(a) Chargeable Seat: Chargeable seat EMD shall be refunded without imposing any service charge.
    (b) Pre-paid excess baggage: Pre-paid excess baggage EMD shall be refunded without imposing any service charge.
    Group/Discount Tickets:Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
  • Effective from December 20, 2022, the charge amount of seat selection is adjusted as follows: 21 Nov, 2022
    Effective from December 20, 2022, the charge amount of seat selection is adjusted as follows:
    EconomyPremium Economy
    Fare FamilyMember Card
    (*China Airlines Paragon / Emerald members can select seats for free.)    		Standard SeatPreferred SeatExtra Comfort SeatStandard Seat
    DiscountGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		-
    Normal / DynastyShort Haul: USD 15
    (Aisle Seats: USD 20)
    Long Haul: USD 30
    (Aisle Seats: USD 40)
    BasicGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / DynastyShort Haul: USD 15
    (Aisle Seats: USD 20)
    Long Haul: USD 30
    (Aisle Seats: USD 40)    		Short Haul: USD 20
    Long Haul: USD 50
    StandardGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / Dynasty
    FlexGold / Elite Plus / EliteFreeFreeShort Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / Dynasty
    Remark :
    Short Haul(1) : Economy Cabin
    Short Haul(2) : Business/Premium Economy Cabin sales as Economy
     
    　
    The above rates of seat selection set by China Airlines and Mandarin Airlines may change at any time. Please refer to the actual amount of payment displayed at the time of seat selection. The amount payable may be different due to local currency fluctuations.
    　
    　
  • Important Notice for passengers entering/departing mainland China from/to Taiwan 15 Nov, 2022

    Important Notice for cross-strait flights entering/departing mainland China to/from Taiwan on/after 18 Nov 2022:

    (1) Passengers entering mainland China from Taiwan: one negative PCR test report within 48 hours before departure is required, and the content of the report must specify the CT value >= 35. (The report must be issued by the "local testing centers in Taiwan")
    (2) Passengers entering Taiwan from mainland China: one negative PCR test report within 48 hours before departure is required.

    For more details, please refer to China Airlines' Flysafe Information & Service

  • CI/AE Ticket handling Guideline for flight cancellation/delay/advance 2 Nov, 2022
     
    ApplicationCI/AE Flight cancellation or irregularity
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 31DEC22.
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • CI/AE Flight Operation Information 28 Oct, 2022

    The information you're looking for has been moved the new page. 

    Please click here.

  • Notice for expiry date extension of cash coupon 27 Oct, 2022

    Dear CI customers :

    Given the loosening of global travel restrictions, the expiry date of cash coupons CI issued between 1st February 2019 and 31st December 2021 has been extended to 31st December 2023 with immediate effect.
    Please refer to the relevant instructions published on FAQs of CI official website.
    We are looking forward to seeing and serving you soon. Thank you !

  • Effective from 31 Oct. 2022, All China Airlines flights departure from London Heathrow International Airport, UK (LHR) will be moved to Terminal 3 24 Oct, 2022

    Effective from 31 Oct. 2022, All China Airlines flights departure from Heathrow International Airport, UK (LHR) will be moved to Terminal 3 .
    The Check-in row located at Zone D in T3 departure hall and the VIP lounge will change to No.1 lounge at Terminal 3.
    Thank you for your cooperation.

  • With effect for travels on/after October 3, 2022, we will adjust our policy for Pet and Sporting Equipment transportation as follows : 28 Sep, 2022

    Excess baggage charge will be collected for transportation of any pet cages or sporting equipment only when total dimensions of each piece exceed 292cm(115in). 

    In this scenario, the pet cage and sporting equipment can be accepted as checked baggage subject to space availability of cargo cabin on the flight.

  • Handling guideline for cancellation or schedule change over 3 hours of CI/AE operated flights to/from Hongkong affected by Typhoon MA-ON 24 Aug, 2022

    Eligibility 

    Passengers who are holding CI/AE valid tickets issued on/before 24AUG22 with confirmed bookings on CI/AE affected flights and must file applications on/before 25NOV22.

    Rebooking/Reissue/Reroute
    a. Rebooking/Reissue to other CI/AE operated flights with the same Fare Basis/Carrier/Ticketed point including airport shown on the ticket within ticket validity shall be revalidated or reissued once without service charge.
    b. Any Fare/Tax difference incurred by rebooking with different Cabin/Fare Basis/Carrier or routing shall be paid by passengers but reissue charge can be waived once.
    c. For tickets issued via CI website, passengers can change booking online. Other tickets please contact original issuing offices for rebooking and reissue.

    Refund
    Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.

    Group and discount tickets are not applicable to the guidelines above. Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines.

  • Important Notice for passengers entering Taiwan effective from 15 August 2022 17 Aug, 2022
    Effective from 00:00 on August 15 2022 (incoming flight's scheduled arrival time in Taiwan), all Taiwan inbound passengers do not require to provide COVID-19 PCR test results within two days of flight schedule time.
    However, all passengers travelling to/from Mainland China are still requried to present TWO negative result reports of PCR-based nucleic acid test for COVID-19, validity within 48 hours prior to flight departure, for boarding your flight.
    For more details, please refer to China Airlines' Flysafe Information & Service.