Baggage Irregularity Handling
If your checked baggage is delayed, wholly or partially lost or damaged, please report the incident to our local airport office or ground handling agent immediately upon arrival. If you have left the airport, you can prepare relevant documents to contact Baggage Office (please click Worldwide Airports), or you can click the LINK to declare. Please note that claims for partially lost or damaged baggage must be submitted within seven (7) days (from the day following the date when the baggage was retrieved by the customer). Claims for delayed or wholly lost baggage must be submitted within twenty-one (21) days (from the day following the date when the baggage was scheduled to arrive).
If your trip involves more than one carriers, please follow International Air Transport Association (IATA) practices and contact your trip's last carrier for any delayed delivery, damage, or missing baggage problems.
We have contracted baggage repair services companies at major airports. These services provide door-to-door delivery of repaired or replacement baggage. China Airlines is responsible for appropriate repair or replacement costs. If your baggage is found to be damaged, please proceed to the baggage claim services counter in the arrival hall (prior to Customs). Our friendly staff will be available to serve you.2. Loss
If your baggage is still missing after seven days, we will send you a "Baggage Inventory Form" to fill out or you may download it here. This form will help us locate your baggage and process any related compensation. Please complete and return the form to China Airlines as soon as possible.
Unless a higher value has been declared in advance and excess value charges have been paid, liability for loss or damaged checked baggage is limited in accordance with the relevant convention governing international air travel. The liabilities for appropriate compensation governed by relevant convention are subject to the provisions of the applicable Warsaw Convention (USD 20 per kilogram) or Montreal Convention (the applicable liability limit is 1,288 Special Drawing Rights per passenger for baggage and the value of Special Drawing Rights can fluctuate http://www.imf.org/external/index.htm) and the terms of China Airlines' Conditions of Carriage.