Baggage Service

• Baggage tracking is only available for passengers who are departing from Taoyuan/Haneda/Nagoya/Osaka/Frankfurt/New York/Seattle/San Francisco/Vancouver and have completed flight and baggage check-in at the designated counter.
• Tracking available only within 3 days of flight arrival.
• All baggage activity is shown in the local time of the airport location.
• If your itinerary includes travel on airlines other than China Airlines or its connection flight carriers, baggage tracking information for those flights may not be available. Please check with the operating carrier for your baggage status.
  
  

• Depending upon what it is, unclaimed property found in the cabin will be held by local airport authorities, and the storage time will vary according to local customs regulations and airport storage space. If you have found personal items that have been left behind in the aircraft cabin, please contact the Local Airport Office immediately. China Airlines will try its best to recover the lost items, and it is not responsible for the claims of uncollected personal custody.
• China Airlines utilizes the internationally adopted WorldTracer system for baggage tracing. Location information provided by passengers through AirTag or other third-party tracking devices (hereinafter referred to as “Location Information”) cannot be verified for accuracy, timeliness, or completeness, and may only serve as supplementary reference in baggage tracing.The Company is not obligated to conduct specific baggage tracing operations based on such Location Information, nor does it guarantee any tracing results derived from referencing such information.By providing Location Information, passengers acknowledge and accept the aforementioned limitations and risks, and agree that such information shall not serve as grounds for any claims against the Company regarding guaranteed baggage delivery or compensation.
• Please retrieve your baggage promptly at the designated location (either at the transit or destination station). If you do not claim your checked baggage within one month of the scheduled pickup date, China Airlines will no longer assume any responsibility for storage, and the baggage will be sent to the relevant authorities for disposal.

We would like to assure you that China Airlines makes every possible effort to take care of your checked baggage. However, it is impossible to avoid certain minor damages incurred during transportation and handling under normal circumstances for reasons beyond our control. To protect your rights, please inspect the exterior of your baggage upon collection. If any damage is found, contact the service staff in the baggage claim area to arrange for repair and return or explore other solutions based on the extent of the damage, time, and depreciation rate. If you notice the damage after leaving the baggage claim area, China Airlines reserves the right to accept your claim based on the relevant evidence. We would like to advise that China Airlines is not liable for the following minor damages and baggage irregularities, which are beyond our control:

1. Minor damages to suitcase
   • Defects in the material of baggage itself or aging after use
   • Minor dents in the frame or shell
   • Protruding parts such as cover/straps/hooks/belts/lock/name tags
   • Baggage polluted by hidden items
   • Damage or pilferage resulting from random search of Transportation Security Administration (TSA) or other safety inspections of each country.
     
     

   Minor dents

   

   Damage of wheels wear

   

   Damage of protruding parts

   

2. Baggage irregularity
   • Over-sized or over-packed heavy weight baggage
   • Content damage due to inadequate packing of baggage
   • Fragile or perishable items included in the baggage
   • Baggage abrasion or attrition
   • Valuables and important personal effects in checked baggage