Baggage Service

• Baggage tracking is only available for passengers who are departing from Taoyuan/Haneda/Nagoya/Osaka/Frankfurt/New York/Seattle/San Francisco/Vancouver and have completed flight and baggage check-in at the designated counter.
• Tracking available only within 3 days of flight arrival.
• All baggage activity is shown in the local time of the airport location.
• If your itinerary includes travel on airlines other than China Airlines or its connection flight carriers, baggage tracking information for those flights may not be available. Please check with the operating carrier for your baggage status.

• Depending upon what it is, unclaimed property found in the cabin will be held by local airport authorities, and the storage time will vary according to local customs regulations and airport storage space. If you have found personal items that have been left behind in the aircraft cabin, please contact the Local Airport Office immediately. China Airlines will try its best to recover the lost items, and it is not responsible for the claims of uncollected personal custody.
• Please retrieve your baggage promptly at the designated location (either at the transit or destination station). If you do not claim your checked baggage within one month of the scheduled pickup date, China Airlines will no longer assume any responsibility for storage, and the baggage will be sent to the relevant authorities for disposal.

If your checked baggage is delayed, wholly or partially lost or damaged, please report the incident to our local airport office or ground handling agent immediately upon arrival. If you have left the airport, you can prepare relevant documents to contact Baggage Office (please click Worldwide Airports), or you can also click the LINK or scan the QR code to submit a report.

Please note that claims for partially lost or damaged baggage must be submitted within seven (7) days (from the day following the date when the baggage was retrieved by the customer). Claims for delayed or wholly lost baggage must be submitted within twenty-one (21) days (from the day following the date when the baggage was scheduled to arrive).

If your trip involves more than one carriers, please follow International Air Transport Association (IATA) practices and contact your trip's last carrier for any delayed delivery, damage, or missing baggage problems.

After you report a baggage irregularity, we will use a global computerized tracking system to search for your baggage and stay in contact with you throughout the process. If you need assistance, please contact the airport office or use the case number (a 5-letter and 5-digit code) provided on the Baggage Irregularity Report, along with your last name in English, to access the baggage tracking system and check the status of your baggage search.

We would like to assure you that China Airlines makes every possible effort to take care of your checked baggage. However, it is impossible to avoid certain minor damages incurred during transportation and handling under normal circumstances for reasons beyond our control. To protect your rights, please inspect the exterior of your baggage upon collection. If any damage is found, contact the service staff in the baggage claim area to arrange for repair and return or explore other solutions based on the extent of the damage, time, and depreciation rate. If you notice the damage after leaving the baggage claim area, China Airlines reserves the right to accept your claim based on the relevant evidence. We would like to advise that China Airlines is not liable for the following minor damages and baggage irregularities, which are beyond our control:

1. Minor damages to suitcase
   • Defects in the material of baggage itself or aging after use
   • Minor dents in the frame or shell
   • Protruding parts such as cover/straps/hooks/belts/lock/name tags
   • Baggage polluted by hidden items
   • Damage or pilferage resulting from random search of Transportation Security Administration (TSA) or other safety inspections of each country.

   Minor dents

   

   Damage of wheels wear

   

   Damage of protruding parts

   

2. Baggage irregularity
   • Over-sized or over-packed heavy weight baggage
   • Content damage due to inadequate packing of baggage
   • Fragile or perishable items included in the baggage
   • Baggage abrasion or attrition
   • Valuables and important personal effects in checked baggage