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  • Ticketing handling Guideline for the spread of novel coronavirus 2 Jun, 2020

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 02JUN20
    To / From / ViaAll routes
    Issue DateOn / before 02JUN20
    Origin Travel Date01JUL-31AUG20
    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 31OCT20.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    　 Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
    　 Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London Gatwick Airport with booking class shown on the ticket remains unchanged.
    　 Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand with booking class shown on the ticket remains unchanged.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website from 03JUN20.
    Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.
    OthersPassengers holding "Making Changes as You Wish" Program tickets issued from March 14 to March 18, 2020, please contact your travel agency or CI/AE branch office for ticket change or refund.

    For the details please contact your travel agency or CI/AE branch office.
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 08MAY20
    To / From / ViaAll routes
    Issue DateOn / before 07MAY20
    Origin Travel Date01JUN-30JUN20
    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 31JUL20.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    　 Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
    　 Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London Gatwick Airport with booking class shown on the ticket remains unchanged.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.
    OthersPassengers holding "Making Changes as You Wish" Program tickets issued from March 14 to March 18, 2020, please contact your travel agency or CI/AE branch office for ticket change or refund.

    For the details please contact your travel agency or CI/AE branch office.
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 28APR20
    To / From / ViaAll routes
    Issue DateOn / before 09APR20
    Origin Travel Date01MAY-31MAY20
    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 30JUN20.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    　 Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
    　 Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London Gatwick Airport with booking class shown on the ticket remains unchanged.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.
    OthersPassengers holding "Making Changes as You Wish" Program tickets issued from March 14 to March 18, 2020, please contact your travel agency or CI/AE branch office for ticket change or refund.

    For the details please contact your travel agency or CI/AE branch office.
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 28APR20
    To / From / ViaMainland China / Hong KongKoreaEuropeJapan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / USA (excluding Guam) / BruneiOthers
    Issue DateOn / before 08FEB20On / before 24FEB20On / before 13MAR20On / before 17MAR20On / before 18MAR20
    Origin Travel Date20JAN - 30APR2024FEB - 30APR2007MAR - 30APR2017MAR - 30APR2019MAR - 30APR20
    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 30JUN20.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    　 Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
    　 Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London LGW with booking class shown on the ticket remains unchanged.
    　 Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    　 Tickets other than to/from Mainland China/Hong Kong/Korea/Europe could be applied via CI Website from Mar 20, 2020.
    Group/Discount TicketsDiscount tickets are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.
    OthersPassengers holding "Making Changes as You Wish" Program tickets issued from March 14 to March 18, 2020, please contact your travel agency or CI/AE branch office for ticket change or refund.

    For the details please contact your travel agency or CI/AE branch office.


    【Cebu】

    Updated: 19FEB20

    Ticketing handling Guideline of CI/AE operated flights to/from Cebu, due to the fact that Philippine government has decided to lift its travel ban against Taiwan
    1. Eligibility: Passengers holding CI/AE valid tickets issued on/before 11FEB20 with confirmed bookings on CI/AE flights to/from Cebu between 29MAR20-11JUN20.
    2. Application Date: Must file applications on/before 30APR20.
    3. Rebooking/Reissue/Reroute:
      a. Tickets within validity can be revalidated with booking class/Carrier/airport shown on tickets remain unchanged on CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
      b. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
      c. Ticket issued on CI website please contact branch office or Call Center to change booking.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. (Tickets issued on CI website can be refunded via "Refund Ticket" portal)
    5. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
      For the details please contact your travel agency or CI/AE branch office.


    【Adjustment of the summer break in Taiwan】

    Update: 04FEB20

    Due the postpone of 2020 summer break in Taiwan to avoid the spread of novel coronavirus, please be advised of following ticket handling guidelines. 
    1. Eligibility: Passengers holding CI/AE valid tickets originating from Taiwan with confirmed bookings on CI/AE flights departing from Taiwan between 28JUN and 15JUL2020 and must file application on/before 15FEB20. 
    2. Rebooking/Reissue/Rerouting:
      a. Tickets within validity can be changed the departure date with the same booking class and itinerary as the original ticket. However the new booking need to pay for the fare/tax difference if any. Reissue charge can be waived only once.
      b. Ticket issued on CI website please contact branch office or Call Center to change booking. 
    3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund.
    4. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 2 Jun, 2020
    Last Updated：02JUN20

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20-31AUG20, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19.
    2. Application Date: Must file applications on/before 31OCT20.
    3. Rebooking/Reissue/Reroute:
      a. Tickets within validity can be revalidated with booking class/Carrier/city shown on tickets remain unchanged while rebooking on other date of CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
      b. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
      c. Ticket issued on CI website please contact China Airlines branch office or Call Center to change booking.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. Please contact China Airlines branch office for refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline's ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • CI540/CI541(TPE-WEH v.v.) Flight Service Suspension from 01AUG2020. 26 May, 2020
    If there is further inquiry regarding CI540/CI541(TPE-WEH v.v.) flight service suspension, please contact with the original travel agency or CI/AE branch offices.
    　
  • Inbound travelers returning from overseas should notify health officials before arriving Taiwan and stay at quarantine hotels if they live with persons with chronic disease, the elderly or children 3 May, 2020
    According to Taiwan CDC announcement, that beginning 00:00 Taipei Standard Time (GMT+8) on May 4, inbound travelers returning from overseas should complete the COVID-19 Health Declaration and Home Quarantine Notice and confirm if their residence satisfies the home quarantine requirements before boarding.
     
    Such inbound travelers should stay at a quarantine hotel after entry if they live with people 65 years old or older, children 6 years old or under, or persons with chronic diseases (such as cardiovascular diseases, diabetes or lung diseases) or if they don’t have a separate room (including a separate bathroom). Those who make a false health declaration will be fined up to NT$150,000.
     
    For quarantine hotels information please go to https://taiwanstay.net.tw/covhotel/ for details.
    　
    　
  • The China Airlines Lounges of Taoyuan/ Kaohsiung International Airport are temporarily suspended service 13 Apr, 2020
    Due to the impact of the COVID-19 epidemic, The China Airlines Lounges of Taoyuan/ Kaohsiung International Airport are temporarily suspended service, alternative services will be provided during this period. We apologize for any inconvenience caused and appreciate your understanding.
    　
    　
  • China Airlines and Mandarin Airlines to suspend passengers’ transit via Taiwan 1 Apr, 2020
    To comply with the epidemic prevention policy of Taiwan government, China Airlines And Mandarin Airlines will suspend passengers to transit via Taiwan from 00:00 24Mar, 2020 (Taipei Time, GMT+8). Please check the flight information and the immigration restrictions of arrival and transit before taking flights. For the itinerary interruptions please refer to the ticketing handling guideline.(https://www.china-airlines.com/us/en/discover/news/travel-advisory?travelAlert=37984-7030)
    　
    　
  • China Airlines to/from Shanghai Hongqiao will be changed the departure and arrival at Shanghai Pudong with effective immediately. 24 Mar, 2020
    According to Mainland China authority announcement,
    China Airline flights CI201/CI202 to/from Shanghai Hongqiao International Airport will be changed the departure and arrival at Shanghai Pudong International Airport with effective immediately.
    Please check flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates.
    Thanks for your understand and cooperation.
  • CHINA AIRLINES has immediately taken a forehead temperature before boarding and advised to wear face masks throughout the flight 21 Mar, 2020
    In response to the continuing spread of the novel coronavirus (COVID-19), China Airlines is introducing the following epidemic prevention measures effective immediately to protect the health of passengers and crew. We respectfully ask for your cooperation and understanding.
    　
    1. All passengers are required to begin wearing a face mask at check-in. The face mask must continue to be worn during the flight and inside the cabin at all times (except for consuming food and drink).
    2. All CAL passengers (including passengers transiting through Taiwan) must undergo a temperature check before boarding. Any person with a forehead temperature of over 37.5°C (99.5°F) or unwilling to cooperate with this procedure will not be accepted to board the flight.
    　
    　
  • Effective from April 15, 2020, the charge amount of seat selection is partially adjusted 16 Mar, 2020
    Effective from April 15, 2020, the charge amount of seat selection is partially adjusted as follows:
    EconomyPremium Economy
    Fare FamilyMember Card
    (*China Airlines Paragon / Emerald members can select seats for free.)    		Standard SeatPreferred SeatExtra Comfort SeatStandard Seat
    DiscountGold / Elite Plus / EliteFreeShort Haul: USD 15
    Long Haul: USD 40    		Short Haul (1): USD 40
    Short Haul (2): USD 50
    Long Haul: USD 150    		-
    Normal / DynastyShort Haul: USD 10
    Long Haul: USD 20
    (Aisle Seats: USD 30)
    BasicGold / Elite Plus / EliteFreeShort Haul: USD 15
    Long Haul: USD 40    		Short Haul (1): USD 40
    Short Haul (2): USD 50
    Long Haul: USD 150    		Free
    Normal / DynastyShort Haul: USD 10
    Long Haul: USD 20
    (Aisle Seats: USD 30)    		Short Haul: USD 20
    Long Haul: USD 40
    StandardGold / Elite Plus / EliteFreeShort Haul: USD 15
    Long Haul: USD 40    		Short Haul (1): USD 40
    Short Haul (2): USD 50
    Long Haul: USD 150    		Free
    Normal / Dynasty
    FlexGold / Elite Plus / EliteFreeFreeShort Haul (1): USD 40
    Short Haul (2): USD 50
    Long Haul: USD 150    		Free
    Normal / Dynasty
    Remark :
    Short Haul(1) : Economy Cabin
    Short Haul(2) : Business/Premium Economy Cabin sales as Economy
     
    　
    The above rates of seat selection set by China Airlines and Mandarin Airlines may change at any time. Please refer to the actual amount of payment displayed at the time of seat selection. The amount payable may be different due to local currency fluctuations.
    　
    　
  • The excess baggage rate will be update and effective on/after 15APR20 16 Mar, 2020
    The excess baggage rate of CI/AE operating flight will be update and effective on/after 15APR20 :
    Currency - USDWeight System
    (per kg)    		Piece System
    (per piece)
    Weight System
    (per kg)    		BetweenZone 1Zone 2Zone 3Zone 4Zone 5Zone 6Zone 7Zone 8Zone 9
    Zone 1-8883060115130170
    Zone 281515154560115130185
    Zone 381515154560115130180
    Zone 48(A)1515154560140155180
    Zone 53045454560(B)60150170200
    Zone 66060606060-160180220
    Piece System
    (per piece)    		Zone 7115115115140(C)150160---
    Zone 8130130130155(D)170180---
    Zone 9170185180180200220---
     
    Zones Definition
    Zone 1 : Taiwan
    Zone 2 : Japan / South Korea / Palau / Guam
    Zone 3 : Hong Kong / China / Philippines
    Zone 4 : Thailand / Malaysia / Singapore / Indonesia / Vietnam / Cambodia / Myanmar
    Zone 5 : Australia / New Zealand / India
    Zone 6 : Europe / Middle East / Africa
    Zone 7 : West Coast of the North America (LAX / ONT / SFO / YVR) / Hawaii
    Zone 8 : East Coast of the North America (JFK)
    Zone 9 : Central & South America
     
    Exceptions :
    A. Between Myanmar(RGN) and Taiwan(TPE) shall charge USD 15/per KG
    B. Between Australia (SYD/BNE/MEL) and New Zealand (AKL) shall charge USD 8/per KG
    C. Between Myanmar(RGN) and West Coast of the North America(LAX/ONT/SFO/YVR) & Hawaii shall charge USD 150/per piece
    D. Between Myanmar(RGN) and East Coast of the North America(JFK) shall charge USD 170/per piece