Travel Advisory

Hokkaido earthquake ticket handling procedure

Cancellations and delayed flights	Flight Status

CI Mobile APP	Flight Messaging	Branch office	Flight Delay/Cancellation Certificate

China Airline Service Hotline

Airport contact information

【China Airlines flights to/from Osaka(Kansai) will resume from 21st September】

From 21st September, China Airlines will resume daily flights to and from Osaka(Kansai) as Osaka Kansai Airport is progressively operational:

Cancellation flights	Flight Status

Typhoon JEBI ticket handling procedure 

Rebooking/Refund handling procedure for cancelled flights to/from Taipei (TPE) – Osaka (KIX) due to typhoon are as follows.

• Application:
  For passengers holding CI/AE valid tickets (including Dynasty Member Award tickets) with confirmed bookings on CI/AE flights to/from Taipei (TPE)-Osaka Kansai Airport (KIX) must file an application by 30SEP18. 
  
  
• Rebooking/ Reissue/ Reroute
  A. Rebooking/Reissue service charge will be waived for rebooking/reissue to CI available flights with same itinerary. Passengers shall pay Fare/Tax difference if any incurred by rebooking/reissuing to other flights.
  B. Tickets purchased via China Airlines should apply reissue/rebook from our branch offices to avoid service charge. 
  
  
• Refund for canceled flight only:
  A. Full refund for unused tickets without imposing any refund service charge/penalty.
  B. For ticket purchased via China Airlines website, please apply for refund on our website directly. Others please contact your travel agency, China Airlines branch office or call center for more information.
  
  

To comply with the authority of Kansai airport, CI166/167 KHH-KIX v.v. will resume operation starting from 21SEP18. Ticket handling procedure for the cancelled flights to/from Kaohsiung (KHH)/ Tainan (TNN) - Osaka Kansai Airport (KIX) is as follows: 

• Application
  Passenger holding a confirmed ticket (including Dynasty Award tickets) on CI/AE flights to/from Kaohsiung (KHH)/ Tainan (TNN) - Osaka Kansai Airport (KIX) must file an application by 30SEP18. 
  
  
• Rebooking/ Reissue/ Reroute:
  A. Rebooking/Reissue service charge for Kaohsiung (KHH)/ Tainan (TNN) - Osaka Kansai Airport (KIX) shall be waived.
  B. Passengers will need to pay Fare/Tax difference if any incurred by rebooking/reissuing to other flights 
  
  
• Refund for canceled flight only:
  A. Full refund for unused tickets without imposing any refund service charge/penalty.
  B. Partially used tickets - Refund service charge or penalty can be waived. Calculation of refund value for flights will be based on involuntary refund procedures.
  C. For ticket purchased from China Airlines website, please apply for the ticket refund via our website directly. Others please contact your travel agency, China Airlines branch office or call center for more information.

 

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CI Mobile APP	Flight Messaging	Branch office	Flight Delay/Cancellation Certificate

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China Airline Service Hotline

Location	Service hotline	Opening time
Taipei	(Taiwan) 412-9000 +886-2-412-9000	Mon-Fri (GMT+8) 08:00~18:30 Holidays(GMT+8) 08:30~17:30
Japan	+81-3-6378-8855	Daily (GMT+9) 09:00~12:00,13:00~17:30
HongKong	+852-2868-2299	Mon-Fri (GMT+8) 08:30~18:30 Holidays(GMT+8) 08:30~17:00
China	+86-400-888-6998	Daily (GMT+8) 08:30~17:30

Airport contact information

Airport	Contact information
Taoyuan International Airport (TPE)	Service hotline	(+886) 03-398-3728
	Terminal 1	(+886) 03-398-2143
	Terminal 2	(+886) 03-398-3274
Taichung airport (RMQ)	(+886)  04-261-55000
Kaohsiung International Airport (KHH)	(+886)  07-805-1371
	(+886)  07-805-1368
China Airline - HongKong (HKG)	Customer service HongKong	+852-2868-2299
	HongKong international Airport	+852-2769-8391
Mandarin Airlines	Customer service	+886-2-412-8008
	Domestic Airports information	Click here for more details

Cancellations and delayed flights	Flight Status

CI Mobile APP	Flight Messaging	Branch office	Flight Delay/Cancellation Certificate

China Airline Service Hotline

Airport contact information

To enhance our service and provide more comfortable, elegant circumstances, China Airlines Lounge at Kaohsiung International Airport is scheduled for renovation from 20 August 2018 to 10 September 2018. 

China Airlines will arrange other alternative services for passengers. 

We sincerely apologize any inconvenience caused and appreciate your understanding.

The excess baggage rate of CI/AE operating flight will be updte and effective on/after 01AUG2018

Exceptions :
A. Between Myanmar(RGN) and Taiwan(TPE) shall charge USD 12/per KG
B. Between Hong Kong(HKG) and Jakarta(CGK) shall charge USD 10/per KG
C. Between Singapore (SIN) and Surabaya (SUB) shall charge USD 10/per KG
D. Between Australia (SYD/BNE/MEL) and New Zealand (AKL) shall charge USD 6/per KG
E. Between Myanmar(RGN) and West Coast of the North America(LAX/ONT/SFO/YVR) & Hawaii shall charge USD 150/per piece
F. Between Myanmar(RGN) and East Coast of the North America(JFK) shall charge USD 170/per piece 

Guam Excess Baggage Charges
 (The actual collection amount is calculated based on the departure date's local currency exchange rate. Currency USD)