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  • Handling Guideline of CI/AE operated flights for the spread of novel coronavirus (2019-nCov) in Wuhan and the flight consolidation to/from China： 2020년 01월 26일
    1. Eligibility:
      Passengers holding CI/AE valid tickets issued on/before 24JAN20 with confirmed bookings on CI/AE flights to/from/via China/Hong Kong, must file applications on/before 31MAR20.

    2. Rebooking/Reissue/Rerouting:
      a. Tickets within validity can be rebooked to the other dates with the original booking class/Carrier/airport. The fare/tax difference, and rebooking fee can be waived once.
      b. If other than Wuhan flights to/from China are cancelled or passengers holding tickets to/from Wuhan complied with the rules above may change to other flights in China which are operated by CI/AE, but only once.
      c. Any fare/tax differences incurred by rebooking on different booking class/rerouting shall be paid by passengers provided that booking flights are operated normally. Tickets shall be reissued and reissue charge shall be waived only once.
    3. Refund:
      Full refund for unused tickets without imposing any refund service charge or penalty.
      Payments of chargeable seats, pre-paid excess baggage can be full refund.

    4. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.

    For detail information please contact your travel agency or CI/AE branch office.
    　
    　
  • Notice for traveler departure to/from Wuhan Tianhe airport due the spread of novel coronavirus 2020년 01월 23일
    Due to the spread of novel coronavirus, some flights to/from Wuhan Tianhe International Airport have been cancelled. If you have any further plan or inquiries, please contact your booking agency or China Airlines call centers. Please check the latest flight status before going to the airport.

    Please check flight status from our website, download China Airlines App, or register for SMS notification to receive the latest updates. Thanks for your understand and cooperation.
     
     
    Flight changesFlight Status




    CI Mobile APP
    		Flight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airline Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Daily (GMT+9) 09:00~12:00,13:00~17:30
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Holidays(GMT+8) 08:30~17:00
    China+86-400-888-6998Daily (GMT+8) 08:30~17:30
    U.S.A+1-800-227-5118Mon-Fri(GMT-8/PT) 6:00~18:00 
    Holidays(GMT-8/PT) 07:00~15:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • Handling Guideline for CI751/752 (TPE-SIN-SUB v.v) Cancellation 2020년 01월 22일
    1. Application: Passengers holding CI/AE valid tickets(excluding GIT and all discounted tickets) with confirmed bookings on/after 29MAR2020.
    2. Reissue/Reroute: FIT passengers please contact China Airlines' branch offices or customer service hotline, and GIT passenger please contact the original travel agency.
    3. Refund: Refund service charge can be waived and the EMD of Chargeable Seat/Prepaid Baggage can have a full refund. Ticket issued via CI web-site can apply for a refund online and other ticket please contact branch offices.
    4. Other airline tickets with confirmed booking on affected CI sectors must comply with other airlines' ticket rules.

  • 한국출발 유류할증료 안내(20년 2월 1일 부) 2020년 01월 22일

    2020년 2월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.


    1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준)

    대권거리 (Mile)한국 출발 노선
    (서울/부산 출발)    		현행변경
    (20년 2월 1일부)
    700 ~ 1400

    대만

    (타이베이/가오슝/송산)

    		USD4USD5


    이원구간 지역별 유류할증료(편도 운임 기준)

    지역현행변경
    (20년 2월 1일부)
    대만 - 미주USD20USD25
    대만 - 유럽/인도/대양주USD20USD25
    대만 - 기타노선(동남아, 홍콩 등)USD12USD15



    ※ 유류할증료는 발권일 기준 환율로 적용됩니다.

    ※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다.

    　

    　

  • Handling Guideline for AE951/952(TPE-YNZ v.v) Cancellation 2020년 01월 17일
    1. Application: Passengers holding CI/AE valid tickets(excluding GIT and all discount tickets) with confirmed booking on/after 29MAR2020. 
    2. Reissue/Reroute: FIT passengers please contact with China Airlines' branch offices or customer service hotline, GIT passenger please contact with the original travel agency. 
    3. Refund: Refund service charge can be waived and the EMD of Chargeable Seat can get full refund. Tickets issued via CI website can be refunded online and other tickets please contact with branch offices. 
    4. Other airline tickets with confirmed booking on affected AE sectors must be complied with other airlines' ticket rules.
  • The schedule of TPE-GUM v.v. will be adjusted 2020년 01월 09일

    Please note the operating schedule of CI025/CI026 TPE-GUM v.v. will be adjusted from 23th June 2020. 

    1. The original operating schedule :
      CI026 TPE-GUM Departure Time 08:00L ; Arrival Time 13:50L, Day of Operation : 2.3.5.6 weekly
      CI025 GUM-TPE Departure Time 15:20L ; Arrival Time 17:45L, Day of Operation : 2.3.5.6 weekly 

    2. The adjusted operating schedule :
      2020/06/23 – 2020/10/24 CI026 TPE-GUM Departure Time 21:10L ; Arrival Time 03:10L+1, Day of Operation : 2.3.5.6 weekly
      2020/10/27 – 2021/03/27 CI026 TPE-GUM Departure Time 21:10L ; Arrival Time 03:00L+1, Day of Operation : 2.3.5.6 weekly
      2020/06/24 – 2020/10/24 CI025 GUM-TPE Departure Time 04:20L ; Arrival Time 06:30L, Day of Operation : 3.4.6.7 weekly
      2020/10/25 – 2021/03/27 CI025 GUM-TPE Departure Time 04:10L ; Arrival Time 06:35L, Day of Operation : 3.4.6.7 weekly Best Regards,
  • Ningbo Lishe International Airport(NGB) Check-in Counter Change Notice 2019년 12월 27일
    Starting from December 29th, 2019, AE990/AE966 arrival and departure terminal will be transferred to Counter Row G, Departure Hall, Terminal 2 of Ningbo Lishe International Airport for departure check-in and boarding.
    　
    　
  • 한국출발 유류할증료 안내(20년 1월 1일 부) 2019년 12월 23일

    2020년 1월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.


    1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준)

    대권거리 (Mile)한국 출발 노선
    (서울/부산 출발)    		현행변경
    (20년 1월 1일부)
    700 ~ 1400

    대만

    (타이베이/가오슝/송산)

    		USD4USD4
    (변경없음)


    2. 이원구간 지역별 유류할증료(편도 운임 기준)

    지역현행변경
    (20년 1월 1일부)
    대만 - 미주USD20USD20 (변경없음)
    대만 - 유럽/인도/대양주USD20USD20 (변경없음)
    대만 - 기타노선(동남아, 홍콩 등)USD12USD12 (변경없음)



    ※ 유류할증료는 발권일 기준 환율로 적용됩니다.

    ※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다.

    　

    　

  • Suspension of AVIH forwarding to/from Frankfurt with immediate effect 2019년 12월 19일

    Due to the live animal transport permit of CAL is being questioned by the German authority, please do not forward any live animal (AVIH) to/from Frankfurt (FRA) with immediate effect until further notice.

    　

    　

  • Handling Guideline for AE269/270(TPE-CGQ v.v) Cancellation 2019년 12월 10일
    1. Application:
      Passengers holding CI/AE valid tickets(excluding GIT and all discount tickets) with confirmed booking on/after 01Mar2020. 
    2. Reissue/Reroute:
      FIT passengers please contact with China Airlines' branch offices or customer service hotline, GIT passenger please contact with the original travel agency. 
    3. Refund:
      Refund service charge can be waived and the EMD of Chargeable Seat can get full refund. Tickets issued via CI website can be refunded online and other tickets please contact with branch offices. 
    4. Other airline tickets with confirmed booking on affected AE sectors must be complied with other airlines' ticket rules.