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Handling Guidelines for cancellation or schedule change over 3 hours of CI/AE operated flights affected by Typhoon DANAS 2025년 07월 05일
Application CI/AE Flight cancellation, delay or advance over 3 hours Eligibility Passengers holding CI/AE valid tickets issued on/before 05JUL25 with confirmed bookings on affected flights, must submit applications on/before 06OCT25 (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that booking class/Carrier/Routing (Airport) remains unchanged and the new flight date is within 14 days prior to/after the affected flight. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
Due to the impact of Typhoon DANAS, China Airlines flights to/from Kaohsiung on 06Jul2025 may be subject to schedule changes. Please check the flight status via our website, download the China Airlines App, or register for SMS notification to receive the latest updates.
Schedule Change Flight Messaging Flight Departure/Arrival Certificate China Airlines Service Hotline
Location Service hotline Opening time Taipei (Taiwan) 412-9000
+886-2-412-9000Mon-Fri (GMT+8) 08:00~18:30
Holidays(GMT+8) 08:30~17:30Japan +81-3-6378-8855 Monday to Friday 09:00 - 12:00, 13:00 - 17:30
(Closed on Sat, Sun, and National Holidays)HongKong +852-2868-2299 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)China +86-400-888-6998 Mon-Fri (GMT+8) 08:30~18:30
Sat, Public Holiday (GMT+8) 08:30~17:00
(Sun closed)U.S.A +1-800-227-5118 Mon-Fri(GMT-8/PT) 6:00~18:00
Holidays(GMT-8/PT) 07:00~15:30Airport contact information
Airport Contact information Taoyuan International Airport
(TPE)
Service hotline (+886) 03-398-3728 Terminal 1 (+886) 03-398-2143 Terminal 2 (+886) 03-398-3274 Taichung airport (RMQ) (+886) 04-261-55000 Kaohsiung International Airport (KHH) (+886) 07-805-1371 (+886) 07-805-1368 China Airline - HongKong
(HKG)
Customer service HongKong +852-2868-2299 HongKong international Airport +852-2769-8391 Mandarin Airlines Customer service +886-2-412-8008 Domestic Airports information Click here for more details -
2025년 7월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국 출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.
1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준)
대권거리 (Mile) 한국 출발 노선
(서울/부산 출발)유류할증료(편도) 700 ~ 1400 대만
(타이베이/가오슝/송산)USD9
(약 KRW12,300)2. 이원구간 지역별 유류할증료(편도 운임 기준)
지역 유류할증료(편도) 대만 - 미주 USD60
(약 KRW81,800)대만 - 유럽/인도/대양주 USD60
(약 KRW81,800)대만 - 기타노선(동남아, 홍콩 등) USD18
(약 KRW24,600)※ 유류할증료는 발권일 기준 환율이 적용되어 원화 금액은 상이할 수 있습니다.
※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다. -
2025년 6월 1일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국 출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.
1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준)
대권거리 (Mile) 한국 출발 노선
(서울/부산 출발)유류할증료(편도) 700 ~ 1400 대만
(타이베이/가오슝/송산)USD9
(약 KRW12,500)2. 이원구간 지역별 유류할증료(편도 운임 기준)
지역 유류할증료(편도) 대만 - 미주 USD60
(약 KRW82,700)대만 - 유럽/인도/대양주 USD60
(약 KRW82,700)대만 - 기타노선(동남아, 홍콩 등) USD18
(약 KRW24,900)※ 유류할증료는 발권일 기준 환율이 적용되어 원화 금액은 상이할 수 있습니다.
※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다. -
China Airlines now offers free messaging on A321neo aircraft, making it easy to stay connected anytime. For further information, please refer to the Wi-Fi Onboard redemption instructions.
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Effective May 28, 2025, China Airlines will operate the Kaohsiung–Singapore (CI757/CI758), Kaohsiung–Manila (CI711/CI712), and Kaohsiung–Bangkok ( Certain days of week ,CI839/CI840) services using aircraft featuring the Mandarin Airlines livery.
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Handling Guidelines for to/from Europe tickets caused by Conflict between India and Pakistan 2025년 05월 07일
Application CI/AE flights cancellation/irregularity time over 2 hours to/from Europe caused by Conflict Between India and Pakistan Eligibility Passengers holding CI/AE valid tickets with confirmed bookings to/from Europe on/after 06May (Change regulations are applicable to Dynasty Flyer Program Award Ticket) Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including reissue service charge, shall be waived once provided that Booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the reissue service charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Pre-paid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Free/ Reduced fare Tickets Free and Reduced fare tickets do not apply to the principles above, e.g. ID/AD/DM...etc. For group tickets, please contact your travel agency.
For the details please contact your travel agency or CI/AE branch office. -
China Airlines has activated the relevant protocols in response to the force majeure /extraordinary circumstance caused by the Indo-Pakistani conflict. To ensure the safety of all travelers, crew members, and aircraft within the area affected by this international situation, the following flight changes have been made after an expert assessment:
Flights CI61 (Taoyuan - Frankfurt) and CI73 (Taoyuan - Amsterdam) on May 6 were diverted to Bangkok where they received a change of crew and refueled before returning to Taipei. These flights will continue onto their original destination once a new route is planned to avoid the affected region. Flights CI67 (Taoyuan - Prague) and CI75 (Taoyuan - Rome) on May 6 have been canceled. Flight CI82 (London - Taoyuan) on May 6 was diverted to Prague where it received a change of crew and refueled before returning to Taoyuan. Flight CI81 (Taoyuan - London) on May 7 has been canceled.
China Airlines is continuing to monitor the situation and adjusting flight schedules as necessary. For the latest flight changes, please visit the China Airlines website, use the CAL mobile app, or register for SMS notification. We thank all travelers for their patience and understanding.
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발권일 기준 2025년 5월 8일부터 CI/AE 국제선 구간에 대해 비동반 미성년자 요금 규정이 아래와 같이 조정됩니다.
- 적용 요금:
● 비동반 미성년자는 성인 항공권을 구매해야 하며(RBD L 제외), 예약 확정을 통한 마일리지 업그레이드(RBD-I/P) 및 어워드 항공권(RBD-O/Z/X) 이용 시에도 동일하게 적용됩니다.
● ID/AD/GE/RG/DM/CG 할인 항공권 유형은 적용되지 않습니다.
● 미성년자가 다른 객실의 성인과 함께 여행하는 경우에도 동일한 규칙이 적용됩니다. - 변경/취소 수수료: 관련 항공권 규정에 따라 처리됩니다.
- 적용 요금:
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2025년 5 월 1 일부(발권일 기준) 대권거리 기준으로 적용되는 중화항공의 한국출발 국제선 유류할증료(Fuel Surcharge)를 아래와 같이 안내드립니다.
1. 한국 출발 국제선 대권거리 적용 유류할증료(편도 운임 기준)
대권거리 (Mile) 한국 출발 노선
(서울/부산 출발)유류할증료(편도) 700 ~ 1400 대만
(타이베이/가오슝/송산)USD12
(약 KRW17,300)2. 이원구간 지역별 유류할증료(편도 운임 기준)
지역 유류할증료(편도) 대만 - 미주 USD65
(약 KRW93,600)대만 - 유럽/인도/대양주 USD65
(약 KRW93,600)대만 - 기타노선(동남아, 홍콩 등) USD18
(약 KRW26,000)※ 유류할증료는 발권일 기준 환율이 적용되어 원화 금액은 상이할 수 있습니다.
※ 한국 출발이 아닌 해외 출발의 경우 해당 출발 국가의 유류할증료 규정이 별도로 적용됩니다.