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旅行情報

  • タイトル発表日
  • Notice for typhoon condition 2023年 05月 26日
     
    Please note that Typhoon Mawar is approaching Taiwan, China Airlines would like to remind those passengers to/from Taiwan, should be advised to check the latest flight status before going to the airport.
    Please check the flight status via our website, download China Airlines App, or register for SMS notification to receive the latest updates. Thanks for your understanding and cooperation.
     





    Flight StatusCI Mobile APP
    		Flight Messaging
    		Branch office
    		Flight Delay/Cancellation Certificate

    China Airlines Service Hotline

    LocationService hotline
    		Opening time
    Taipei(Taiwan) 412-9000
    +886-2-412-9000    		Mon-Fri (GMT+8) 08:00~18:30
    Holidays(GMT+8) 08:30~17:30
    Japan
    		+81-3-6378-8855Monday to Friday 09:00 - 12:00, 13:00 - 17:30
    (Closed on Sat, Sun, and National Holidays)
    HongKong+852-2868-2299Mon-Fri (GMT+8) 08:30~18:30
    Sat, Public Holiday (GMT+8) 08:30~17:00
    (Sun closed)
    China+86-400-888-6998Daily (GMT+8) 08:30~17:30
    U.S.A+1-800-227-5118Mon-Fri(GMT-8/PT) 6:00~18:00 
    Holidays(GMT-8/PT) 07:00~15:30

    Airport contact information

    AirportContact information

    Taoyuan International Airport

    (TPE)

    		Service hotline
    		(+886) 03-398-3728
    Terminal 1(+886) 03-398-2143
    Terminal 2(+886) 03-398-3274
    Taichung airport (RMQ)(+886)  04-261-55000
    Kaohsiung International Airport (KHH)(+886)  07-805-1371
    (+886)  07-805-1368

    China Airline - HongKong

    (HKG)

    		Customer service HongKong
    		+852-2868-2299
    HongKong international Airport+852-2769-8391
    Mandarin Airlines
    		Customer service
    		+886-2-412-8008
    Domestic Airports information
    		Click here for more details
    　

    　

  • 首都高速1号羽田線通行止めに伴う交通規制について 2023年 05月 24日
    首都高速1号羽田線は、大師橋の更新工事に伴い5月27日（土）5時から6月10日（土）5時までの2週間、通行止めとなります。 通行止め期間中は、首都高全線および周辺一般道路の渋滞が予想されます。 羽田空港をご利用の方は、電車・モノレールの利用をご検討ください。 車やバスをご利用の際は、交通状況をご確認の上、お時間に余裕を持ってお越し下さい。 詳細はこちら： 首都高速道路株式会社
  • CI/AE Flight Operation Information 2023年 05月 23日

    For more information about our flight operation, please click here for more details.

  • 燃油特別付加運賃（2023年6・7月発券分）のお知らせ 2023年 05月 10日

    チャイナ エアラインでは、「燃油特別付加運賃（燃油サーチャージ）」及び「航空保険特別料金」を航空券発券時に申し受けております。 2023年6月1日から2023年7月31日までの発券分は、下記のとおりとなります。 お客様のご理解・ご協力をお願い申し上げます。

                                                                                                        記

    燃油特別付加運賃　　お一人様1区間あたり、日本で発券される航空券に適用

    路線燃油特別付加運賃
    羽田・成田・関西・新千歳・名古屋・静岡・富山・福岡・熊本・宮崎・鹿児島・広島・高松 － 台湾8,400円
    那覇 － 台湾4,450円
    石垣 － 台湾2,500円
    台湾 － 香港・中国・韓国・東南アジア・ミクロネシア5,300円
    台湾 － インド亜大陸・北米・ヨーロッパ・オセアニア15,600円


    航空保険特別料金 500円 お一人様1区間あたり、日本で発券される航空券に適用
                                                                                                                      以上

  • Starting from July 1st, the counter closing time for check-in will be changed on part of China Airlines and Mandarin Airlines international flights. 2023年 05月 05日
    Dear all passengers, starting from July 1st, the counter closing time for check-in on part of China Airlines/Mandarin Airlines international flights will be changed to 60 minutes before the flight scheduled departure time. You are welcomed to use the self-check-in services to save your waiting time. For more details, you may refer to the Airport / Check-in Counter Information.
  • Adjustments to payment methods for in-flight duty-free goods. 2023年 04月 27日
    Effective from May 1, 2023, the acceptable currencies for cash transactions are NT Dollars, and US Dollars in the form of paper notes*.
    For US dollars, only new version notes issued in 2009 and 2013 will be accepted (no year limit for 1, 2, 5, 10, and 50 USD notes).
  • Excess baggage rate/prepaid excess baggage rate and free baggage allowance for economy class between Australia and New Zealand will be adjusted effective on/after 12APR23. 2023年 03月 31日
    1. Free baggage allowance for economy class between Australia and New Zealand will be adjusted to 1piece/23KG effective for tickets issued on/after 12APR23. (The adjustment is confined to Economy Class itinerary between Australia and New Zealand and will not have impact on CI itinerary between Taiwan and New Zealand with a stopover in Australia). Free baggage allowance for Dynasty Flyer economy class award tickets will be adjusted accordingly.
    2.Excess baggage rate between Australia and New Zealand effective for travels on/after 12APR23 will be adjusted to USD50/per piece and prepaid excess baggage rate to will be adjusted to USD45/per piece. Dynasty Flyer mileage deduction for excess baggage rate at the airport on this route will be adjusted to 7,600 mile per piece simultaneously.
  • Effective from 26 March 2023, China Airlines flights departing/arriving from/to Chengdu will be operated at Chengdu Tianfu International Airport (TFU) 2023年 03月 26日
    Effective 26 March 2023, China Airlines flights departing/arriving from/to Chengdu will be relocated from Chengdu Shuangliu International Airport (CTU) to Chengdu Tianfu International Airport (TFU).
    Please double-check your departure/landing airport before your journey, thank you.
  • New Schemes for Upgrade and Ticket Awards 2023年 03月 25日

    Effective from March 29th, 2023, China Airlines announces new Upgrade and Ticket Awards redemption schemes. 

    For more information, please click here.

  • Notice for passengers to/from Frankfurt Germany affecting from the transport strike in Germany on 27 March 2023 2023年 03月 24日

    Please note that affecting from the planned public transport strike in Germany on 27 March 2023, China Airlines would like to remind those passengers to/from Frankfurt, should be advised to check the latest flight status before going to the airport. Please check the flight status via our website, download China Airlines App, or register for SMS notification to receive the latest updates. 

    Thanks for your understanding and cooperation.

    Ticket handling guidelines for transport strike on 27 March 2023 in Germany
    ApplicationPassengers affected by the strike of the German transport industry on March 27, 2023, and the flight irregularity of CI061 on March 26 and CI062 on March 27.
    EligibilityPassengers holding CI valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 30JUN23.
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged, or any TWN-EUR v.v. flights operated by CI with the same RBD is booked. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.