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旅行情報

  • タイトル発表日
  • CI/AE Flight Operation Information 2023年 01月 31日

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  • Important Notice for passengers departing from Mainland China and transiting via Taiwan 2023年 01月 11日
    Chinese passport holders departing from Mainland China and transiting via Taiwan to a third country must prepare the necessary travel documents for inspection.
  • For travel date on/after 28DEC 2022, children and infant free baggage allowance, oversized policy for musical instrument and packing regulations of sporting equipment of CI/AE international sectors will be adjusted. 2022年 12月 27日
    1. In additional to the original free baggage allowance, children and infants (no matter if occupying a seat or not occupying a seat) can check-in one collapsible stroller free of charge.
    2. Adjust oversized regulations for check-in musical instrument to be one piece of excess baggage charge rate should be applied if the total dimensions of each musical instrument exceed 158cm(62in), provided that it can be accepted as checked baggage subject to space availability of cargo cabin on the flight.
    3. Packing regulations of sporting equipment are adjusted as follows: (Bicycles/Sporting Firearms & Ammunition remain unchanged)

    ●Surfboard/Windsurfing Equipment and Body-board/Canoe and Kayak
      Need to contact CI offices for giving information of the weight and dimensions of your equipment at the time of booking, so we can determine if it is can be accepted for  transportation.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Scuba Diving Equipment
      Need to contact CI offices our call center at the time of booking.
      Scuba tank must be empty.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

    ●Golf/Angling and Fishing Equipment/Snow ski and Water ski or Wakeboard Equipment/Hockey and Lacrosse Equipment/Archery Equipment Bowling Equipment/
      Hang-gliding Equipment/Kitesurfing Equipment/Paragliding Equipment
      Need to contact CI offices at the time of booking.
      All contents in one container must be packed with bubble wrap or any other packing material which could be helpful in protecting package contents from colliding with each  other.

  • 燃油特別付加運賃（2023年2・3月発券分）のお知らせ 2022年 12月 26日
    チャイナ エアラインでは、「燃油特別付加運賃（燃油サーチャージ）」及び「航空保険特別料金」を航空券発券時に申し受けております。
    2023年2月1日から2023年3月31日までの発券分は、下記のとおりとなります。
    お客様のご理解・ご協力をお願い申し上げます。


    燃油特別付加運賃　　
    お一人様1区間あたり、日本で発券される航空券に適用

    路線燃油特別付加運賃
    成田・羽田・関西・新千歳・名古屋・静岡・富山・福岡・熊本・宮崎・鹿児島・広島・高松 － 台湾15,100円
    那覇 － 台湾6,400円
    石垣 － 台湾4,600円
    台湾 － 香港・中国・韓国・東南アジア・ミクロネシア7,700円
    台湾 － インド亜大陸・北米・ヨーロッパ・オセアニア28,700円


    航空保険特別料金
    500円 お一人様1区間あたり、日本で発券される航空券に適用

    以上
  • 羽田空港チェックインカウンターについて 2022年 12月 26日
    羽田空港のチェックインカウンターにつきまして、以下の通りご案内申し上げます。

    開始日時：2023年1月1日より

    カウンター：K

    セキュリティチェック等の混雑が予想されます。 お時間にゆとりをもってお越しくださいますようお願い申し上げます。

  • CI/AE Ticket handling Guideline for flight cancellation/delay/advance 2022年 12月 22日
     
    ApplicationCI/AE Flight cancellation or irregularity
    EligibilityPassengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket).
    Application DateMust file applications on/before 31MAR23.
    Changea. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking.
    b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. 
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seats and Prepaid excess baggage can be fully refunded.
    d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website.
    Group / Discount TicketsDiscount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • Check-in Counter in Shanghai Pudong International Airport( PVG) Change Notic 2022年 12月 19日
    Starting from December 16, 2022, the passenger check-in counter of China Airlines at Shanghai Pudong International Airport (PVG) will be transferred to counter row E instead of row B at the terminal 2. Thank you for your attention.
  • CI/AE Ticket handling Guideline for CI KHH-PVG flight cancellation 2022年 11月 22日
    Application:Passengers holding CI/AE valid tickets including Dynasty Flyer Program Award Ticket with confirmed bookings on CI KHH-PVG flights between 01JAN'23~28FEB'23 were affected by the flight cancellation.
    Application Date:Must file applications on/before 31MAR23.
    Change:A. CI flights KHH to PVG
        (a) Within ticket validity, it is permitted to reschedule to any TWN to PRC/HKG flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, the fare/tax differences incurred by the other changes except for Change A (a) mentioned above shall be paid by passengers,
              and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    B. CI flights PVG to KHH
        (a) Within ticket validity, it is permitted to reschedule to any PRC/HKG to TWN flights operated by CI/AE provided that booking class remains unchanged,
              and the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (b) Within ticket validity, it is permitted to reschedule to SHA/PVG to TWN via HKG(non-stopover) provided that MU/CX flight from SHA/PVG to HKG is rebooked and the booking class on CI/AE HKG to TW flights is unchanged as
              original PVG to KHH flights. Under this circumstance, the fare/tax/booking service charge differences and reissue charge including over-counter charge shall be waived once.
        (c) Within ticket validity, the fare/tax differences incurred by the other changes except for Change B (a)(b) mentioned above shall be paid by passengers,
    and the booking service charge difference and the reissue charge including over-counter charge shall be waived once.
    Refund:(a) For wholly unused tickets: Full refund shall be performed without imposing any refund charge.
    (b) For partially used tickets: Refund charge shall be waived, and calculation of residual refund value shall be based on involuntary refund procedures.
    Ancillary Fee:(a) Chargeable Seat: Chargeable seat EMD shall be refunded without imposing any service charge.
    (b) Pre-paid excess baggage: Pre-paid excess baggage EMD shall be refunded without imposing any service charge.
    Group/Discount Tickets:Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency.
  • Effective from December 20, 2022, the charge amount of seat selection is adjusted as follows: 2022年 11月 21日
    Effective from December 20, 2022, the charge amount of seat selection is adjusted as follows:
    EconomyPremium Economy
    Fare FamilyMember Card
    (*China Airlines Paragon / Emerald members can select seats for free.)    		Standard SeatPreferred SeatExtra Comfort SeatStandard Seat
    DiscountGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		-
    Normal / DynastyShort Haul: USD 15
    (Aisle Seats: USD 20)
    Long Haul: USD 30
    (Aisle Seats: USD 40)
    BasicGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / DynastyShort Haul: USD 15
    (Aisle Seats: USD 20)
    Long Haul: USD 30
    (Aisle Seats: USD 40)    		Short Haul: USD 20
    Long Haul: USD 50
    StandardGold / Elite Plus / EliteFreeShort Haul: USD 25
    Long Haul: USD 60    		Short Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / Dynasty
    FlexGold / Elite Plus / EliteFreeFreeShort Haul (1): USD 50
    Short Haul (2): USD 55
    Long Haul: USD 160    		Free
    Normal / Dynasty
    Remark :
    Short Haul(1) : Economy Cabin
    Short Haul(2) : Business/Premium Economy Cabin sales as Economy
     
    　
    The above rates of seat selection set by China Airlines and Mandarin Airlines may change at any time. Please refer to the actual amount of payment displayed at the time of seat selection. The amount payable may be different due to local currency fluctuations.
    　
    　
  • Important Notice for passengers entering/departing mainland China from/to Taiwan 2022年 11月 15日

    Important Notice for cross-strait flights entering/departing mainland China to/from Taiwan on/after 18 Nov 2022:

    (1) Passengers entering mainland China from Taiwan: one negative PCR test report within 48 hours before departure is required, and the content of the report must specify the CT value >= 35. (The report must be issued by the "local testing centers in Taiwan")
    (2) Passengers entering Taiwan from mainland China: one negative PCR test report within 48 hours before departure is required.

    For more details, please refer to China Airlines' Flysafe Information & Service