Online Baggage Tracking System
After you report to our local airport office, we will start tracking your baggage through our worldwide-computerized tracking system and will keep you informed. If you need any assistance, please contact our local airport office or check the tracking status by using the Baggage Tracking System where you can type into the file reference number (five English letters and five digits) and your last name in English that the ground crew marked in the Baggage Irregularity Report
Instruction: Please type your missing baggage's file reference number and your last name into the "File Reference" and "Name" columns. After that, click "Submit". The system will respond with the latest handling result.
- File reference number of your missing baggage (five English letters and five digits)
- Last name in English
You may contact our baggage service staff by clicking Contact Your Airline and type your opinion and e-mail address into the "Type your message here" and "Enter your e-mail address" columns on the search results screen. Our baggage service staff will reply to you either by telephone or via e-mail.