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Travel Advisory

  • TitlePublish Date
  • Fuel Surcharge Updated 16 Sep, 2019
    China Airlines and Mandarin Airlines would like to revise the fuel surcharge -YQ- amount issued for fare originated from Hong Kong and ticket issued/reissue on/after 02 November 2018.

    Between 01April - 30 September 2019
    		on/after 01 October 2019
    RoutingOne WayRound TripOne WayRound Trip
    HKG - TWN / JKTHKD131HKD262HKD116HKD232
    HKG - DEL / GUM / ROR / South East Asia / North East AsiaHKD147HKD294HKD132HKD264
    HKG - USA / YVR / EUR / AUS / AKLHKD584HKD1,168HKD516HKD1,032


    Conditions: 

    1. Fuel surcharge is base on a per flight sector basis.

    2. Applies to all passengers, including children.

    3. Applies to codeshare flights.

    4. Fuel surcharge is refundable for the CI sectors not flown and the flight coupons not used.

    5. The surcharge -YQ- must be collected at point of sale and reflected in the TAX box.

    6. Fuel surcharge will be reviewed based on market conditions and fuel price fluctuation.

  • Bangkok Suvarnabhumi Airport Counter closure time 9 Sep, 2019
    Check-in counter will be closed 60 minutes before departure staring from 01OCT2019 onwards.
    　
    　
  • Announcement of San Francisco airport runway scheduled close 2 Sep, 2019
    SAN FRANCISCO International Airport (SFO) is set to close Runway 28L on September 7, 2019, for 20 days to construct a new base layer below the runway surface. 
     
    The runway is expected to reopen on Friday, September 27, 2019.
    With the voluntary schedule adjustments in place, flight delays are expected to average 30-45 minutes, with some flights experiencing maximum delays of approximately 2 hours.
    Please check the flight status from our website, download China Airlines APP, or register for SMS notification to receive the latest updates, thanks for your understanding and cooperation.
    　
    　
  • Flights to/from Hong Kong Ticket Handling Procedure 1 Sep, 2019
    Due to the short transit inconvenience to HongKong international airport, please be advised of the following tickets handling procedure.
     
    1. Applicable 
      (A)Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 01Sep19 to 02Sep19.
      (b)Application must be filed on/before 16SEP19 and travel must be completed on/before 30SEP19.
    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.
    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      (a)Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      (b)Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      (c)Please contact our branch office to avoid Reissue/Rebook service charge.
    4. Refund
      Refund charge shall be waived.
    　
    　
  • Recall of Electronic Devices Containing Lithium Batteries Information 29 Aug, 2019

    For safety reason, electronic devices being recalled by the manufacturer for safety reasons of lithium batteries are forbidden for transport. During the flight, please keep constant alert for your electronic devices, and inform cabin crew of any irregularity. 

    Apple has recently announced a recall of models with Retina display sold between September 2015 and February 2017. Please visit Apple’s MacBook Pro Battery Recall Program page to get more information on whether your product is affected, as well as on the available battery replacement options.

    　

    　

  • Flights to/from Hong Kong on 14 to 21 August tickets handling procedure 15 Aug, 2019
    Due to escalating situation in Hong Kong International Airport, please be advised of the following tickets handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 14 to 21 August.
      • Application must be filed on/before 04SEP19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be waived
    　
    　
  • Flights to/from Hong Kong on 12 and 13 August tickets handling procedure 12 Aug, 2019
    Due to disruption at Hong Kong International Airport on 12 and 13 August, please be advised of the following ticket handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 12 and 13 August.
      • Application must be filed on/before 26AUG19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be waived
    　
    　
  • Flights to/from Hong Kong on 5th and 6th August ticket handling procedure 5 Aug, 2019
    Due to disruption at Hong Kong International Airport on 5th and 6th August, please be advised of the following ticket handling procedure.
     
    1. Applicable 
      • Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 5th and 6th August.
      • Application must be filed on/before 19AUG19 and travel must be completed on/before 30SEP19.

    2. Not Applicable
      Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.

    3. Rebooking/Reissue
      Rebooking/Reissue service charge shall be waived only once.
      • Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
      • Please contact our branch office to avoid Reissue/Rebook service charge.

    4. Refund Refund charge shall be collected as normal practice.
    　
    　
  • Notice to passengers departure from Beijing Capital International Airport (PEK) 29 Jul, 2019

    This is to remind passengers departure from Beijing Capital International Airport (PEK). With effective from Aug 1st, 2019, China Airlines check in counters will be changed as below:

    Flight No.Check-in Counter
    By Jul 31From Aug 1st
    CI 512E01 - E10D25 - D32
    CI 518D23 - D32
    CI 592D23 - D32

    Please be advised that China Airlines check in counters opened 3 hours and closed 1 hour before flight departure is remained unchanged .

    　
    　
  • NZeTA Policy for residents of Visa Waiver countries 10 Jul, 2019
    From 1 October 2019, Certain visitors and transit passengers to New Zealand must have an NZeTA (New Zealand Electronic Travel Authority) and pay an International Visitor Conservation and Tourism Levy before travelling to New Zealand.
     
    • The NZeTA is required for travel from 1 October 2019 for residents of Visa Waiver countries. The NZeTA request system will be available from July 2019.

    • Passengers should request their NZeTA well in advance of their trip to New Zealand. It can take up to 72 hours to approve the NZeTA. Passengers who do not hold an NZeTA when they check in for their flight will not be allowed to board.

    • You do not need an NZeTA to travel to New Zealand if you:
      1. already hold a valid New Zealand visa
      2. are a New Zealand citizen travelling on:
        a. a New Zealand passport, or
        b. a foreign passport with an endorsement — for example, to say you are a permanent resident or citizen of New Zealand
      3. are an Australian citizen travelling on an Australian passport.
     
    NZeTA costs:
    • NZD$9 for requests submitted using the Immigration NZ mobile app
    • NZD$12 for requests using the NZ Immigration website form.
    • The IVL costs NZD$35 for each person travelling to New Zealand and is charged in the same transaction as the NZeTA
    • The NZeTA and IVL are valid for multiple visits and up to 2 years.