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  • TitlePublish Date
  • Ticketing handling Guideline for the spread of novel coronavirus 14 Aug, 2020

    【CI/AE Ticket handling Guideline for flight cancellation/delay/advance during COVID-19】

    Updated: 14AUG20

    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket).
    Application DateMust file applications on/before 31DEC20.
    Changea. Tickets within validity can be revalidated with booking class/Carrier/City shown on the tickets remains unchanged while rebooking on other dates of CI/AE operated flights.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
        Ticket issued on CI website please contact branch office or Call Center to change booking.
    b. Tickets to/from Mainland China can be changed to any CI/AE operating flight to/from Mainland China or Hong Kong with booking class shown on the ticket remains unchanged.
        (This interchangeable handling does not apply to to/from Beijing/Shanghai/Xiamen/Chengdu.)
        Tickets to/from Europe can be changed to any CI/AE operating flight to/from Europe excluding to/from UK London with booking class shown on the ticket remains unchanged.
        Tickets to/from Australia/New Zealand can be changed to any CI/AE operating flight to/from Australia/New Zealand flights operated by CI/AE with booking class shown on the ticket remains unchanged.
        Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    c. Different points in the same country are interchangeable provided with the booking class shown on the ticket remains unchanged and flights are operated by CI/AE. (For Mainland China routes, please refer to Change b.) Any fare/tax differences and reissue charge including over-counter charge incurred shall be waived once.
    d. Any fare/tax differences incurred by rebooking on different booking class/routing except Change b./c. mentioned above shall be paid by passengers and reissue charge including over-counter charge shall be waived once. The newly-added booking service charge should be waived. Owing to Force Majeure, rearrangement to OAL flights is prohibited.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Original tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group / Discount TicketsDiscount tickets are not applicable for the principles. Group tickets please contact your agency.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.

    For the details please contact your travel agency or CI/AE branch office.
     
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 14AUG20

    To / From / ViaAll routes
    Issue DateOn / before 07AUG20
    Travel Date01SEP - 31OCT20
    EligibilityPassengers holding CI/AE valid tickets (including DFP Award Ticket). Discount tickets (AD/ID/DM)are not applicable for the principles.
    Due DateOn / before 31DEC20
    Rebooking / Reissue / RerouteWithin the validity period of the ticket, the fare/tax differences including booking service charge caused by the change of different dates/flights/itineraries shall be paid by the passenger. The reissue charge and the over-counter charge can be waived once.
    No Show FeeNo show fee shall be waived provided that passengers are denied boarding to their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
    RefundFull refund for tickets without imposing any refund service charge or penalty.
    Payments of chargeable seats, pre-paid excess baggage can be fully refunded. (Tickets which purchase from CI website, Call Center, downtown ticketing office or airport ticketing counter can be refunded via CI website "Refund Tickets" portal)
     
     

    【Ticketing handling Guideline for the spread of novel coronavirus】

    Updated: 14AUG20

    1. 
    To / From / ViaMainland China / Hong KongKoreaEuropeJapan / Singapore / Thailand / Malaysia / Philippines / Indonesia / Vietnam / Cambodia / Myanmar / India / USA (excluding Guam) / BruneiOthers
    Issue DateOn / before 08FEB20On / before 24FEB20On / before 13MAR20On / before 17MAR20On / before 18MAR20
    Origin Travel Date20JAN - 30APR2024FEB - 30APR2007MAR - 30APR2017MAR - 30APR2019MAR - 30APR20

    2. 
    To / From / ViaAll routes
    Issue DateOn / before 09APR20
    Origin Travel Date01MAY-31MAY20

    3. 
    To / From / ViaAll routes
    Issue DateOn / before 07MAY20
    Origin Travel Date01JUN-30JUN20

    4. 
    To / From / ViaAll routes
    Issue DateOn / before 02JUN20
    Origin Travel Date01JUL-31AUG20


    EligibilityPassengers holding CI/AE valid tickets.
    Application DateMust file applications on/before 31OCT20.
    Rebooking / Reissue / Reroutea. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
    b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    Refunda. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty.
    b. For partially used tickets: Refund charge can be waived.
    c. Chargeable seat and Prepaid excess baggage can be full refunded.
    d. Tickets issued via CI website, call centers and branch offices can apply for refund via CI Website.
    Group/Discount TicketsDiscount tickets (AD/ID/DM)are not applicable for the principles. Group tickets please contact your agency.
    Not ApplicablePassengers holding other airline tickets shall comply with other airline's ticket rule.

    For the details please contact your travel agency or CI/AE branch office.


    【Cebu】

    Updated: 19FEB20

    Ticketing handling Guideline of CI/AE operated flights to/from Cebu, due to the fact that Philippine government has decided to lift its travel ban against Taiwan
    1. Eligibility: Passengers holding CI/AE valid tickets issued on/before 11FEB20 with confirmed bookings on CI/AE flights to/from Cebu between 29MAR20-11JUN20.
    2. Application Date: Must file applications on/before 30APR20.
    3. Rebooking/Reissue/Reroute:
      a. Tickets within validity can be revalidated with booking class/Carrier/airport shown on tickets remain unchanged on CI/AE operating flights. Any fare/tax differences incurred by rebooking shall be waived once.
      b. Any fare/tax differences incurred by rebooking on different booking class /rerouting shall be paid by passengers and the reissue charge shall be waived once while rearrangement to other airlines are not permitted.
      c. Ticket issued on CI website please contact branch office or Call Center to change booking.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund. (Tickets issued on CI website can be refunded via "Refund Ticket" portal)
    5. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
      For the details please contact your travel agency or CI/AE branch office.


    【Adjustment of the summer break in Taiwan】

    Update: 04FEB20

    Due the postpone of 2020 summer break in Taiwan to avoid the spread of novel coronavirus, please be advised of following ticket handling guidelines. 
    1. Eligibility: Passengers holding CI/AE valid tickets originating from Taiwan with confirmed bookings on CI/AE flights departing from Taiwan between 28JUN and 15JUL2020 and must file application on/before 15FEB20. 
    2. Rebooking/Reissue/Rerouting:
      a. Tickets within validity can be changed the departure date with the same booking class and itinerary as the original ticket. However the new booking need to pay for the fare/tax difference if any. Reissue charge can be waived only once.
      b. Ticket issued on CI website please contact branch office or Call Center to change booking. 
    3. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be full refund.
    4. Not applicable:
      a. Passengers holding OAL tickets shall comply with OAL’s ticket rule.
      b. Discount tickets are not applicable for the principles. Group tickets please contact your agency.
    　
    　
  • Ticketing handling Guideline for passengers who are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19 14 Aug, 2020
    Last Updated：14AUG20

    1. Eligibility: Passengers holding CI/AE valid tickets with confirmed travel date between 20JAN20-31OCT20, and are not entitled to enter/transfer, or required to isolate/quarantine, or are denied boarding due to fever symptom based on local government's policy on COVID-19.
    2. Application Date: Must file applications on/before 31DEC20.
    3. Rebooking/Reissue/Reroute:
      a. The ticket can be changed to other CI/AE flights within ticket validity. Any fare/tax differences including booking service charge incurred shall be paid by the passenger. Reissue charge including over-counter charge shall be waived once.
      b. Tickets issued on The CI website please contact China Airlines branch office or Call Center to change bookings.
    4. Refund: Full refund for unused tickets without imposing any refund service charge or penalty. Payments of chargeable seats, pre-paid excess baggage can be fully refunded. Please contact China Airlines branch office for a refund request.
    5. Not applicable:
      a. Passengers holding other airline tickets shall comply with other airline ticket rules.
      b. Discount tickets are not applicable to the principles. Group tickets please contact your agency.

      For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • CI/AE flight operation for August 2020 14 Aug, 2020

    ※ For actual flights information please check flight status or Flight Operation Information online. Click here for ticket booking.

    【August】

    • To/From Taipei
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in August
      North AmericaLos AngelesCI008TPE - LAX2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI007LAX - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      San FranciscoCI004TPE - SFO2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      CI003SFO - TPE1 / 4 / 8 / 11 / 15 / 18 / 22 / 25 / 29
      VancouverCI032TPE - YVR6 / 13 / 20 / 27
      CI031YVR - TPE1 / 8 / 15 / 22 / 29
      New YorkCI012TPE - JFK6 / 13 / 20 / 27
      CI011JFK - TPE8 / 15 / 22 / 29
      Southeast AsiaBangkokCI832BKK - TPE6 / 13 / 20 / 27
      CI836BKK - TPE2 / 9 / 16 / 23 / 30
      SingaporeCI753TPE - SIN2 / 6 / 9 / 13 / 16 / 23 / 27 / 30
      CI754SIN - TPE2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      PenangCI731TPE - PEN6 / 13 / 20 / 27
      CI732PEN - TPE6 / 13 / 20 / 27
      Kuala LumpurCI721TPE - KUL6 / 13 / 16 / 20 / 23 / 27 / 29 / 30
      CI722KUL - TPE6 / 13 / 16 / 20 / 23 / 27 / 29 / 30
      JakartaCI761TPE - CGK2 / 4 / 6 / 9 / 11 / 13 / 16 / 18 / 20 / 22 / 23 / 25 / 27 / 29 / 30
      CI762CGK - TPE2 / 4 / 6 / 9 / 11 / 13 / 16 / 18 / 20 / 23 / 25 / 27 / 30
      Ho Chi Minh CityCI782SGN - TPE6 / 13 / 20 / 27
      CI784SGN - TPE2 / 9 / 16 / 20 / 23 / 27 / 30
      HanoiCI792HAN - TPE2 / 6 / 9 / 13 / 16 / 19 / 23 / 26 / 27 / 30
      CI794HAN - TPE20
      ManilaCI701TPE - MNL2 / 9 / 16 / 19 / 23 / 26 / 30
      CI702MNL - TPE6 / 13 / 20 / 27
      CI703TPE - MNL4 / 25
      CI704MNL - TPE2 / 6 / 9 / 13 / 16 / 20 / 23 / 27 / 30
      Phnom PenhCI861TPE - PNH2 / 9 / 13 / 16 / 23 / 27 / 30
      CI862PNH - TPE2 / 9 / 13 / 16 / 23 / 27 / 30
      YangonCI7915TPE - RGN9 / 16 / 23 / 30
      CI7916RGN - TPE9 / 16 / 23 / 30
      Denpasar BaliCI2772DPS - TPE7
      EuropeAmsterdamCI073TPE - AMS7 / 14 / 21 / 28
      CI074AMS - TPE1 / 8 / 15 / 22 / 29
      FrankfurtCI061TPE - FRA6 / 13 / 20 / 27
      CI062FRA - TPE2 / 8 / 15 / 22 / 29
      London
      (Heathrow)      		CI081TPE - LHR7 / 14 / 21 / 28
      CI082LHR - TPE1 / 8 / 15 / 22 / 29
      OceaniaSydneyCI055TPE - SYD5 / 19
      CI052SYD - TPE6 / 20
      MelbourneCI058MEL - TPE13 / 27
      BrisbaneCI053TPE - BNE5 / 19
      CI054BNE - TPE6 / 20
      AucklandCI2053TPE - AKL25
      CI2054AKL - TPE27
      Northeast AsiaTokyoCI100TPE - NRT7 / 21 / 28
      CI101NRT - TPE7 / 21 / 28
      CI104TPE - NRT14
      CI105NRT - TPE14
      SeoulCI160TPE - ICN21 / 23 / 28 / 30
      CI161ICN - TPE21 / 23 / 28 / 30
      ChinaBeijingCI511TPE - PEK10 / 17 / 24 / 31
      CI512PEK - TPE10 / 17 / 24 / 31
      ShanghaiCI503TPE - PVG2 / 7 / 9 / 14 / 16 / 21 / 23 / 28 / 30
      CI504PVG - TPE2 / 7 / 9 / 14 / 16 / 21 / 23 / 28 / 30
      CI201TSA - PVG3 / 6 / 10 / 13 / 17 /18 /20 / 24 /25 / 27 / 31
      CI202PVG - TSA3 / 6 / 10 / 13 / 17 /18 /20 / 24 /25 / 27 / 31
      XiamenAE991TPE - XMN3 / 10 / 17 / 24 / 28 / 31
      AE992XMN - TPE3 / 10 / 17 / 24 / 28 / 31
      ChengduCI551TPE - CTU11 / 18 / 25
      CI552CTU - TPE11 / 18 / 25
      Hong KongCI909TPE - HKG2 / 3 / 5 / 7 / 9 / 10 / 12 / 14 / 16 / 17 / 19 / 21 / 22 / 23 / 24 / 26 / 28 / 30 / 31
      CI910HKG - TPE


    • To/From Kaohsiung
      Area
      		Destination
      		Flight No.
      		Route
      		Operation Date in August
      ChinaShanghaiCI583KHH - PVG13 / 20 / 27
      CI584PVG - KHH13 / 20 / 27
      XiamenAE967KHH - XMN6 / 13 / 20 / 27
      AE968XMN - KHH6 / 13 / 20 / 27
      HongkongCI933KHH - HKG1
    　
    　
  • Ticket handling procedure for flights to/from London Gatwick Airport (LGW) changed to/from Heathrow Airport (LHR). 7 Aug, 2020
    1. Eligibility:
      Passengers holding CI/AE valid tickets including Award tickets with confirmed bookings traveling between 01JUL20-27MAR21 on the flights to/from London Gatwick Airport (LGW).

    2. Rebooking:
      a. Tickets within validity can be rebooked to/from Heathrow Airport (LHR), any tax difference could be waived provided that booking class remains unchanged.
      b. Rebook to flights to/from Heathrow Airport (LHR), any fare/tax differences shall be paid by passengers if the booking class has been changed.

    3. For passengers holding CI/AE valid tickets including Award tickets with confirmed bookings to/from Gatwick Airport (LGW) which are "unaffected" or without confirmed bookings, rebook to flights to/from Heathrow Airport (LHR), any tax difference shall be collected.
    4. Unticketed bookings should be priced and issue tickets according to the new itinerary.
    5. Rebooked to flights to/from Gatwick Airport (LGW) with tickets issued on flights to/from Heathrow Airport (LHR), any tax difference shall not be refunded.
    　
    For the details please contact your travel agency or CI/AE branch office.
    　
    　
  • RMQ-NGB v.v., RMQ-HGH v.v. and RMQ-HAN v.v. Flight Service Suspension from 01OCT2020. 28 Jul, 2020
    If there is further inquiry regarding AE965/966(RMQ-NGB v.v.), AE979/980(RMQ-HGH v.v.) and AE1855/1856(RMQ-HAN v.v.) flight service suspension, please contact the original travel agency or CI/AE branch offices.
  • Booking Service Charge (BSC) Guideline of China Airlines(CI)/Mandarin Airlines(AE) 20 Jul, 2020
    1. Effectiveness: For tickets issue/reissue on/after 03AUG2020.

    2. Applicable routes:
      (1) For all CI/AE international flight sectors (including CI/AE codeshared sectors) in journey originating worldwide except HKG.
      (2) All AE operated domestic sectors will be excluded.

    3. Standard charge: USD 5.00 per CI/AE flight sector.

    4. Booking Class: For all Reservation Booking Designators (RBDs).

    5. Fare Type:
      (1) All China Airlines (297) / Mandarin Airlines (803) tickets issued via all sales channels except the followings: Infant Fare Tickets, ID Fare Tickets, DFP Award Tickets.
      (2) Tickets issued for special services including stretchers (STCR), extra seats (CBBG/EXST).. etc. Only one time of YR will be applied to the passengers only, no extra double charge.

    6. Refund:
      (1) BSC is non-refundable.  However, tickets purchased via China Airlines website and to/from USA, a full refund without BSC, and refund service charge will be given if the refund request is submitted within 48 hours after ticket purchase and the reservation was made one week or more before a flight's scheduled departure.
      (2) For Involuntary refunds of totally unused tickets caused by such as flight irregularity or severe weather conditions like a typhoon, the BSC can be refunded. But for partially used tickets, BSC will remain as non-refundable.

    7. Changes:
      (1) In case of ticket re-issuance, BSC needs to be collected if append any additional flight segment. Those sectors on which BSC has been imposed in previous transactions will not be collected again.
      (2) BSC is not allowed to be offset from the fare and other taxes.  While BSC between CI/AE could be offset.
      (3) For ticket issued on/before 02AUG2020 and reissued on/after 03AUG2020:
           a. For a totally unused ticket, BSC needs to be collected if any changes on/after 03AUG2020.
           b. For partially used tickets, BSC will not be collected if any changes on/after 03AUG2020.
    　
    　
  • Inflight seats selection reminder during COVID-19 pandemic 18 Jul, 2020
    To comply with the policy of the Taiwan government regarding COVID-19 prevention, China Airlines and Mandarin Airlines reserve the right to adjust the passenger's inflight seat.
  • Entry measures to be gradually relaxed for foreign nationals, Hong Kong and Macao residents to Taiwan, eligible travelers must present negative COVID-19 test result at check-in and undergo 14-day home quarantine upon entry 30 Jun, 2020
    According to the Taiwan government announcement that Taiwan will relax entry measures for foreign nationals and Hong Kong and Macao residents starting June 29 to meet commercial and trade demand and humanitarian needs. For details please refer to the CDC website https://www.cdc.gov.tw/En/Bulletin/Detail/TKfwilf9pWlMEbZC3b93xg?typeid=158
    　
    Foreign nationals and Hong Kong and Macao residents who have received permission to enter Taiwan, when checking in CI/AE flight to Taiwan, must present an English-language certificate of a negative COVID-19 RT-PCR test taken within three days of boarding from Jul 2. They must also undergo a 14-day home quarantine period and observe other relevant epidemic prevention measures upon entry into the country. Passengers holding alien residence certificates are exempted from offering negative COVID-19 RT-PCR tests while the 14-day home quarantine period must be completed after arrival.
     
    All Passengers please fill out a health declaration form (https://www.china-airlines.com/nz/en/discover/news/travel-advisory/Entering-Taiwan) when checking in or before boarding at the place of departure to accelerate immigration procedures at the port of arrival in Taiwan and facilitate community prevention measures following the entry into the country.
    　
    　
  • Taiwan Taoyuan International Airport is open for transit from 00:00 25Jun, 2020 24 Jun, 2020
    1. Taiwan Taoyuan International Airport (TPE) is open for transit from 00:00 25Jun, 2020 (Taipei Time, GMT+8). Passengers must fly with the same airline group and transit within 8 hours. Traveling to/from mainland China to transit via Taiwan remains to suspend.
    2. Please check the date transit via Taiwan and the immigration restrictions of arrival before accomplishing ticket payment.
    　
    　
  • Passengers are required to fill out the Public Health Locator Form before entering into the United Kingdom 23 Jun, 2020
    With effect from 08 June, 2020, a mandatory 14-day self-isolation period is required for all passengers arriving into the United Kingdom.

    Passengers are required to provide contact information and plan isolation addresses through the "Public Health Passenger Locator Form" by surfing https://visas-immigration.service.gov.uk/public-health-passenger-locator-form to complete the online form. The online form can be filled out up to 48 hours before arriving the UK.

    After submitting the online form, the customer will receive a digital certificate which includes their passport number. This can be stored digitally or printed as a confirmation. Airport Ground Staffs and UK Border Force officials will inspect the certificate. Please note that refusal to complete or incorrectly fill out the online form in the UK may result in a fine. You may preview more details on http://www.gov.uk/uk-border-control.

    A full list of the exemptions can be found here.