Travel Advisory

TitlePublish Date

Please note that Typhoon Bailu (No.11) is approaching Taiwan, China Airlines would like to remind those passengers to/from Taiwan, should be advised to check the latest flight status before going to the airport.

Please check the flight status via our website, download China Airlines App, or register for SMS notification to receive the latest updates.

Thanks for your understanding and cooperation.


Flight changes	Flight Status


CI Mobile APP	Flight Messaging	Branch office	Flight Delay/Cancellation Certificate

China Airline Service Hotline

Location	Service hotline	Opening time
Taipei	(Taiwan) 412-9000 +886-2-412-9000	Mon-Fri (GMT+8) 08:00~18:30 Holidays(GMT+8) 08:30~17:30
Japan	+81-3-6378-8855	Daily (GMT+9) 09:00~12:00,13:00~17:30
HongKong	+852-2868-2299	Mon-Fri (GMT+8) 08:30~18:30 Holidays(GMT+8) 08:30~17:00
China	+86-400-888-6998	Daily (GMT+8) 08:30~17:30
U.S.A	+1-800-227-5118	Mon-Fri(GMT-8/PT) 6:00~18:00 Holidays(GMT-8/PT) 07:00~15:30

Airport contact information

Airport	Contact information
Taoyuan International Airport (TPE)	Service hotline	(+886) 03-398-3728
	Terminal 1	(+886) 03-398-2143
	Terminal 2	(+886) 03-398-3274
Taichung airport (RMQ)	(+886) 04-261-55000
Kaohsiung International Airport (KHH)	(+886) 07-805-1371
Kaohsiung International Airport (KHH)	(+886) 07-805-1368
China Airline - HongKong (HKG)	Customer service HongKong	+852-2868-2299
China Airline - HongKong (HKG)	HongKong international Airport	+852-2769-8391
Mandarin Airlines	Customer service	+886-2-412-8008
Mandarin Airlines	Domestic Airports information	Click here for more details

Flights to/from Hong Kong on 14 to 21 August tickets handling procedure 15 Aug, 2019
Due to escalating situation in Hong Kong International Airport, please be advised of the following tickets handling procedure.
1. Applicable
  - Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 14 to 21 August.
  - Application must be filed on/before 04SEP19 and travel must be completed on/before 30SEP19.
2. Not Applicable
  Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.
3. Rebooking/Reissue
  Rebooking/Reissue service charge shall be waived only once.
  - Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Please contact our branch office to avoid Reissue/Rebook service charge.
4. Refund Refund charge shall be waived
　
　
Flights to/from Hong Kong on 12 and 13 August tickets handling procedure 12 Aug, 2019
Due to disruption at Hong Kong International Airport on 12 and 13 August, please be advised of the following ticket handling procedure.
1. Applicable
  - Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 12 and 13 August.
  - Application must be filed on/before 26AUG19 and travel must be completed on/before 30SEP19.
2. Not Applicable
  Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.
3. Rebooking/Reissue
  Rebooking/Reissue service charge shall be waived only once.
  - Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Please contact our branch office to avoid Reissue/Rebook service charge.
4. Refund Refund charge shall be waived
　
　
Flights to/from Hong Kong on 5th and 6th August ticket handling procedure 5 Aug, 2019
Due to disruption at Hong Kong International Airport on 5th and 6th August, please be advised of the following ticket handling procedure.
1. Applicable
  - Passengers holding CI/AE valid tickets with confirmed bookings with flights to/from/via Hong Kong affected on 5th and 6th August.
  - Application must be filed on/before 19AUG19 and travel must be completed on/before 30SEP19.
2. Not Applicable
  Passengers holding other airlines' tickets with CI sectors shall comply with other airlines' ticket rule.
3. Rebooking/Reissue
  Rebooking/Reissue service charge shall be waived only once.
  - Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference, if any, incurred in this change.
  - Please contact our branch office to avoid Reissue/Rebook service charge.
4. Refund Refund charge shall be collected as normal practice.
　
　
Notice to passengers departure from Beijing Capital International Airport (PEK) 29 Jul, 2019

This is to remind passengers departure from Beijing Capital International Airport (PEK). With effective from Aug 1st, 2019, China Airlines check in counters will be changed as below:
Flight No. Check-in Counter
By Jul 31 From Aug 1st
CI 512 E01 - E10 D25 - D32
CI 518 D23 - D32
CI 592 D23 - D32

Please be advised that China Airlines check in counters opened 3 hours and closed 1 hour before flight departure is remained unchanged .
　
　
NZeTA Policy for residents of Visa Waiver countries 10 Jul, 2019
From 1 October 2019, Certain visitors and transit passengers to New Zealand must have an NZeTA (New Zealand Electronic Travel Authority) and pay an International Visitor Conservation and Tourism Levy before travelling to New Zealand.
- The NZeTA is required for travel from 1 October 2019 for residents of Visa Waiver countries. The NZeTA request system will be available from July 2019.
- Passengers should request their NZeTA well in advance of their trip to New Zealand. It can take up to 72 hours to approve the NZeTA. Passengers who do not hold an NZeTA when they check in for their flight will not be allowed to board.
- You do not need an NZeTA to travel to New Zealand if you:
  1. already hold a valid New Zealand visa
  2. are a New Zealand citizen travelling on:
    a. a New Zealand passport, or
    b. a foreign passport with an endorsement — for example, to say you are a permanent resident or citizen of New Zealand
  3. are an Australian citizen travelling on an Australian passport.
NZeTA costs:
- NZD$9 for requests submitted using the Immigration NZ mobile app
- NZD$12 for requests using the NZ Immigration website form.
- The IVL costs NZD$35 for each person travelling to New Zealand and is charged in the same transaction as the NZeTA
- The NZeTA and IVL are valid for multiple visits and up to 2 years.
Please see link for full details: https://www.immigration.govt.nz/about-us/what-we-do/our-strategies-and-projects/eta-new-requirements
　
　
China Airlines Yangon International Airport (RGN) Check-in Counter Relocation Notice 30 Jan, 2019

Starting from February 1st, 2019, passengers fly with China Airlines CI7916, please proceed to No. 12 to 15, Counter Row B, Departure Hall, Terminal 1 of Yangon International Airport for departure check-in.

Check-in Counter Information
Effective date Now till 2019/1/31 From 2019/2/1
CI flight No. 4 to 7, Counter Row B, Departure Hall, Terminal 1 No. 12 to 15, Counter Row B, Departure Hall, Terminal 1
　
　
Frankfurt Airport strike ticket handling procedure 13 Jan, 2019
Due to expected security staff strike action at Frankfurt Airport on 15th JAN(Tuesday), please be advised of the following ticket handling procedure.
1. Applicable
  - Passengers holding CI/AE valid tickets with confirmed bookings with connecting flights via CI061/14JAN or with confirmed booking on CI062/15JAN issued on/before 13JAN19.
  - Application must be filed on/before 28JAN19.
2. Not Applicable
  Passengers holding other airlines ticket with CI sectors shall comply with other airlines ticket rule
3. Rebooking/Reissue
  Rebooking/Reissue service charge shall be waived only once.
  - Rebooking to other CI/AE operated flights with the same booking class, fare condition, Airport and within validity shall be revalidated only once. In case of reissue, passengers shall pay Fare/Tax difference if any incurred in this change.
  - Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any incurred in this change.
  - Ticket purchased via China Airlines website, please contact our branch office to avoid Reissue/Rebook service charge.
  - Special Involuntary Reroute for those passengers whose destination of connecting flight is in Germany：Involuntary reroute to passengers’ final destination by using Deutsche Bahn(DB) will be accepted without any charge.
4. Refund
  - Full refund for unused tickets without imposing any refund service charge/penalty.
  - Refund for partially used tickets, all refund service charge or penalty can be waived.
　
　
Exclusive Check-in Counter in Taoyuan International Airport Terminal 2 Change Notice 27 Dec, 2018

From 01 January 2019 onwards, in order to allow more fluent and comfortable check-in process for your journey, exclusive check-in counter in Taoyuan International Airport Terminal 2 for (premium) business class passengers and Paragon / Emerald / SkyTeam Elite Plus members will be changed from no.12 to no.13. Thank you for your cooperation. (Only for all CI/AE operating flights and IT129/CI8609 departing from TPE Airport Terminal 2.)
　
　
London Gatwick Airport Flight Disruption Ticket Handling Procedure 21 Dec, 2018
Due to continued drone sightings in Gatwick Airport, LGW runway closed since 19DEC18 and awaiting further notification. Please be advised of the following rebooking/reissue/reroute/refund principle for passengers who are holding a confirmed booking on CI flights to/from LGW affected by drone sightings.
1. Application
  For those passengers, who are holding CI/AE valid tickets including BP00 with confirmed bookings on those affected CI/AE flights issued before 19DEC18, must file an application on/before 14JAN19.
2. Not Applicable
  a. Passengers holding other airlines tickets with CI sectors shall comply with other airlines ticket rule
  b. All DM/ID/AD/GIT tickets are also not suitable for the below principle.
3. Rebooking/Reissue/Reroute
  In case of reissue/rebooking, the reissue/rebooking service charge shall be waived only once.
  a. Rebooking to other flights with the same RBD/Carrier/Ticketed point including airport shown on ticket and within validity shall be revalidated only once.
  b. In case of reissue, the reissue service charge shall be waived only once. Reroute to other flights shall be accepted and passengers shall pay Fare/Tax difference if any.
4. Refund
  a. Full refund for unused tickets without imposing any refund service charge/penalty.
  b. Refund for partially used tickets, all refund service charge or penalty can be waived. Calculation of refund value for flights will be based on voluntary refund procedures.

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