- Please be informed that, with effective for travels commencing on/after 01APR19, CI/AE worldwide airport, ticketing and reservation offices will start collecting an over counter service charge for handling different kinds of scenarios (Child/Infant discount NOT apply). To avoiding paying this service charge, it is our recommendation that all passengers could –
- Make contact with original ticketing travel agent for ticket reissuance if needed;
- Make sure reservation on ticket could be updated to synchronize with new booking before going to the airport;
- Avoid go show at the airport without any advance booking.
- Details are as below:
Over Counter Service Charge Details Relevant Sector Ticketing Source CI/AE Handling Dept Service Charge Chargeable Service Items Outbound or Inbound All channels Airport TWD1500 or equivalent USD50 Any service pertaining to handling of open or unconfirmed ticket Outbound GDS Ticketing Office / Customer Service Center TWD1500 or equivalent USD50 Reissue Inbound All channels Ticketing Office / Customer Service Center NIL NIL