(Please select preffered language)
Main Content

Other Special Needs

baby

Infant

  • Definition: infants are defined as being under 2 years old (on the boarding date).
  • Newborn infants, who are more than 14 days old and accompanied by adults, can travel on our company’s flights. For healthy concerns, we do not accept newborn infants within 14 days old for any flight under any circumstance. 
  • We provide a limited number of bassinets for infants in-flight (except model A321neo). Bassinets are designed and can be used only for infants measuring less than 71cm/28 inches and weighing less than 11kg/24.2 pounds. 
  • Passengers travelling with infants have priority to sit in the bulkhead seat that has more space to place the bassinet. 
  • We encourage you to request for a bassinet when you book an infant ticket, as only a limited number of bassinets and bulkhead seats are available on board and offered on a first-come, first-served basis.
  • If an infant travels with an adult and does not occupy a seat, the infant will be charged the infant fare.
  • If one adult travels with two infants, one child fare ticket must be purchased for an occupied seat.(please contact CI’s local office or travel agency to purchase such tickets) The infant must sit in a safety seat.  Please refer to the Child Safety Seat below for more instructions about the specifications and the usage of the safety seat.

Children

We use the term "child" or "children" to refer to travelers who are 2 years old or older, but under 12 years of age. Child fare tickets must be purchased for children who travel on our flights. Children must also be accompanied by an adult traveler (over the ages of 18 years old). Adult fare applies for children who are 12 years of age or older.

  • Child Restraint System Usage Policy
  1. The accompanying adult traveler's seat must be immediately adjacent to the child restraint system (CRS).
  2. The CRS must be secured to the seat with a seat belt throughout the entire flight.
  3. The CRS should be secured in an aft-facing direction if the traveler using the CRS weighs less than 9 kg (20 lb), and in a forward-facing direction if the traveler using the CRS weighs 9-18 kg (20-40 lb).
  4. Children occupying a seat who weigh more than 18 kg (40 lb) may not use a CRS.
  • China Airlines Acceptable Child Restraint System Specifications
  1. Compliant with U.S. national manufacturing standards and must have on it a certification label that indicates it is appropriate for use in land transport vehicles and aircraft. Please see Certification Label Illustrations for examples.
  2. CRSs manufactured in other countries/regions must have on it a label that indicates compliance with the country/region's national safety standards, or a label that states the CRS is in compliance with UN standards.
  3. The CRS qualified for the use at all times on the aircraft must be equipped with internal restraint straps, a solid back and seat, and bear the approved labels as below.
  • Certification Label Illustrations

     
  • Designated Seating for CRS:
    Aircraft Type / Seat No. / ClassBusiness ClassPremium Economy ClassEconomy Class
    B777-300ERCRS cannot be assigned to all business class seatsOnly seat 30A/E/F/K are suggested to install the CRS.The window seats (except 40A,K/60A,K) are suggested to install the CRS. Seats 40-72E,F are suggested to install the CRS.
    A350-900CRS cannot be assigned to all business class seatsOnly seat 30E/31A/31K are suggested to install the CRS.The window seats (except 61A,K) are suggested to install the CRS. Seats 40-75E, are suggested to install the CRS.
    A350-900(*)CRS cannot be assigned to all business class seatsOnly seat 30E,F/31A,K are suggested to install the CRS.The window seats (except 40A,K/60A,61K) are suggested to install the CRS. Seats 41-76E, are suggested to install the CRS.
    A330-300All the window seats are suggested to install the CRS.NoneThe window seats (except 7A,K/27A,K) are suggested to install the CRS. Seats 8-39E,F and 40-44E are suggested to install the CRS.
    A321 neoAll the window seats are suggested to install the CRS.The window seats (except 49A,K/50A,K) are suggested to install the CRS.
    B737-800All the window seats are suggested to install the CRS.The window seats (except 16A,K/17A,K) are suggested to install the CRS.
* This aircraft primarily operates flights to/from Rome (CI75/CI76) and Singapore (CI753/CI754) on specific dates, however, it may also fly to other destinations depending on operational needs.

For more information on our child restraint system seat selection service, please contact our booking department.

  • Please consider whether you should bring your own Child Safety Belt (CARES) for your journey. Acceptable specifications are as follows.
  1. Weight: 22 - 44 lb (10 - 20 kg).
  2. Height: under 100 cm (40 in).
  3. The accompanying adult must occupy a seat adjacent to the seat equipped with CARES.
  4. Certification label illustrations

  5. Designated Seating for CARES
    Aircraft Type / Seat No. / ClassBusiness ClassPremium Economy ClassEconomy Class
    B777-300ERCARES cannot be assigned to all business class seatsOnly seat 30ACDEFGHK are suggested to install the CARES.All the seats (except 40ABCHJK and 60ABCHJK) are suggested to install the CARES.
    A350-900CARES can be assigned to all business class seatsOnly seat 30DEG/31ACHK are suggested to install the CARES.All the seats (except 61ABCHJK ) are suggested to install the CARES.
    A350-900(*)All the seats are suggested to install the CARES.All the seats (except 40ACDEGHK/41CH/60AC/61HJK ) are suggested to install the CARES.
    A330-300NoneAll the seats (except 7ABJK/27ABJK) are suggested to install the CARES.
    A321 neoAll the seats (except 49-50ABCHJK) are suggested to install the CARES.
    B737-800All the seats (except 16-17ABCHJK) are suggested to install the CARES.
* This aircraft primarily operates flights to/from Rome (CI75/CI76) and Singapore (CI753/CI754) on specific dates, however, it may also fly to other destinations depending on operational needs.

icon_uncompanied_minors

Unaccompanied Minors

China Airlines provides services for unaccompanied minors so you can rest assured when your child has to travel alone.  This service is available to children between the ages of 5 years old and 11 years old who are not accompanied by parents or guardians over the ages of 18 years old or are traveling in the same cabin.
  • To apply for this service, parents or legal guardians must sign the Consent & Release for Carriage of Unaccompanied Minors and attach copies of their ID cards or passports and documents that can prove their relationships with the unaccompanied minors (such as Household Register, or its copy).
  • Service charges for unaccompanied minors are always charged adult FIT-FLEX fares. Please get in touch with our booking departments at least 72 hours before departure for booking/ticketing for unaccompanied minors.
  • Please note: 
  1. Adult FIT-FLEX fares are applied to UM tickets. AWARD TICKET/AD/ID tickets are excluded from the application of UM traveling.
    UM AgeApplicable ClassApplicable Fare
    5-7 years oldPremium Economy Class/Economy ClassAdult FIT-FLEX fare (RBD W/U/Y/B/M)
    8-11 years oldBusiness Class/Premium Economy Class/Economy ClassAdult FIT-FLEX fare (RBD J/C/W/U/Y/B/M)

  2. For unaccompanied minor travelers, if the unaccompanied minor’s itinerary involves other airlines, as regulations and rules of each airline could be varied, it is required to make contact with those airlines to confirm relevant regulations and rules before starting a journey.
  3. For unaccompanied minor travelers, as some countries/regions have special requirements for travel documents of unaccompanied minors, please confirm with the official agency of the country/region of entry/exit to ensure you have prepared the required proper documents before starting a journey.
  4. For unaccompanied passengers aged between 5-14 and when his/her itinerary involving KL(KLM Royal Dutch Airlines)/DL(Delta Airlines) flights (including codeshared services), due to the restriction of interline connection put into place by these two carriers, CI will not include these two carriers on CI's ticket stocks in the aforementioned scenario.
  5. Please contact our reservation office for more information about unaccompanied minor services.

Teenage Passengers

Special Assistance for Teenage Passengers

Unaccompanied teenager passengers aged above 12 and under 18 can raise airport assistance requirements and pay accordingly. China Airlines will then help them complete procedures at airports.

Applicable Flights
1.    Regular International Flights of China Airlines/Mandarin Airlines.  It is inapplicable to code-shared flights operated by other airlines.
2.    Regulations vary across airlines. If passengers will be transferred to other flights, our services will stop when we escort them to other flights' transfer counters
3.    Please be noticed that minor travel rules will vary depending on national regulations like Philippines and Vietnam, please contact us before purchasing tickets.
Applicable Ticket Types
All tickets available for booking.
Application1.    After confirming their ticket booking, passengers should file an application 24 hours before departure.
2.    Teenage passengers who have purchased tickets on the Internet should file an application 24 hours prior to departure and follow the service staff's instructions on making payment.
Payment and Amount
1.    $75 USD for each one-way trip (including transit to China Airlines aircrafts at layovers without entering the transit countries).
2.    Passengers must pay at China Airlines' ticket counters before departing.
Cancellation and Refund
1.    Passengers must file a cancellation application before departure and a 20% service fee will be deducted from the refund amount.
2.    For cancellation after departure, no amount will be refunded.

expectant_mother

Expectant Mothers

  • For flight safety and health of the passenger, pregnant passengers need to inform our reservation staff of the expected date of delivery, single or multiple pregnancy and a strong recommendation that all pregnant passengers carry their prenatal medical records with the required information while travelling.
  • Pregnant passengers who violate the regulations or submit false information may potentially cause significant disruption and expense to the airline and other passengers, China Airlines reserves the right to recover its costs (including, but not limited to flight diversion, delay claims, etc.) though legal actions
  • Pregnant passenger whose gestation period is over 30 weeks, must contact the China Airlines Reservation Center to obtain medical clearance and confirm booking by submitting the require documents at least 2 working days (excluding weekends and holidays) before your scheduled flight departure: Medical Clearance Form, Medical Certificate (contain information pertaining to the expected date of delivery, singleton or multiple pregnancy).
  • Medical Clearance Form and Medical Certificate must be signed by a qualified obstetrician and dated within 10 days of departure flight; for instance, if the departure date is Mar 29, the "Medical Clearance Form" and "Medical Certificate" issuance date must be dated after Mar 20 (inclusive).
  • For return or continuing flight that is within two weeks of the departure date, the approval for fly may be granted with initial application with the departure flight application. If the return or continuing flight is longer than 2 weeks, the passenger must be re-submitted with updated medical documents for approval.
  • We will accept passenger those who have completed application and obtained approval from our medical office with uncomplicated multiple pregnancy up to 31 weeks + 6 days.
  • We will accept passenger those who have completed the application and obtained approval from our medical office with uncomplicated singleton pregnancy up to 35 weeks + 6 days.
  • For flight safety and health of the passenger, we restrict pregnant passengers from travelling beyond 36 weeks with single pregnancy or gestation period over 32 weeks with multiple pregnancies.
  • Travel after giving birth:CAL will not knowingly carry a new mother within 14 days after delivery due to health concerns.

Stretcher

  • In order to care for passengers who must remain in a reclined position during the flight, China Airlines may provide charged in-flight stretcher services.
  • Passengers who wish to travel by in-flight stretcher need to obtain approval from our medical department before departure by submitting the Medical Certificate by a qualified attending physician and dated within 10 days of departure flight; additional Medical Summary or medical charts are required if passenger received operation or has been admitted in the hospital within the past 2 weeks; for instance, if the departure date is Mar 29, the "Medical Clearance Form" and "Medical Certificate" issuance date must be dated after Mar 20 (inclusive).
  • Passengers who use stretchers must be accompanied by at least one physically fit adult (medical escorts if deemed necessary by China Airlines) in order to provide care during the flight. The accompanying person must sit next to the stretcher passenger.
  • To comply with Taiwan Regulation of Infectious Disease Control, we will submit all in-bound stretcher passengers’ medical documents together with special immigration/custom clearance application to Taiwan Centre of Disease Control (CDC).
Note:
  1. Stretcher passengers will only be accepted in the Economy Class Cabin.
  2. Please get in touch with our booking departments at least two working days (excluding weekends and holidays) prior to the flight departure date to complete application/booking/ticketing for passengers who need assistance of in-flight stretcher.
Applicable fare:
  1. For a stretcher passenger : The highest one-way RBD Y economy published adult fare shall be applied.
  2. For a stretcher equipment : 9 times the highest one-way RBD Y economy published adult fare shall be applied.

On-board Medical Oxygen

  1. The built-in oxygen supply systems on our aircraft are strictly designed for emergency situations. If a passenger anticipates that they will need oxygen during a normal flight, China Airlines will provide a supply for that individual who will have to complete the following procedures -
    A. Fill in Medical Clearance Form which is signed by a licensed doctor and dated within 10 days; and 
    B. Request must be made and approved at least two working days (excluding weekends and holidays) prior to the flight departure date.
    Besides, we suggest a passenger who needs oxygen must be accompanied by adult passenger if medical treatment is required during the flight.
  2. We provide above mentioned Medical Oxygen Service onboard with the following charges paid by passenger –
    A. There is a US$200 charge per oxygen bottle in each flight segment; and
    B. As additional seat(s) is required for accommodation of oxygen bottle on board, a seat charge will have to be paid by passenger,
    For payment for the charge per oxygen bottle and additional seat charge for accommodation of oxygen bottle, please contact our ticketing office for details.
  3. The above mentioned oxygen service does not include oxygen needs on the ground. Oxygen on the ground including before departure/during transfer and after arrival should be arranged by passenger his/herself.
  4. Due to flight safety concerned, passenger who request oxygen onboard cannot be assigned on seat on emergency exit row.

Portable Electronic Medical Equipment

Passengers who need to bring electronic medical equipment (such as oxygen generators, suction devices, apparatus respirators, etc.)on board because of health conditions must contact our company's reservation office at least two working days (excluding weekends and holidays) before departure to explain the passenger's condition as well as complete the advanced notification procedure. Below are the main remarks regarding bringing portable electronic medical equipment on broad (not applicable to the code-shared flights that are not operated by China Airlines):

  • Please notify China Airlines about any portable electronic medical equipment that you will bring on board at least at least two working days (excluding weekends and holidays) prior to the flight departure date. Please follow the service staff’s instructions to complete all necessary procedures. 
  • Fill out the Medical Clearance Form and Medical certificate which is signed by a licensed doctor and dated within 10 days of departure flight. For instance, if the departure date is Mar 29, the "Medical Clearance Form" and Medical certificate issuance date must be dated after Mar 20 (inclusive). If the passenger received an operation or has been admitted to the hospital within two weeks, a summary of medical records is required so that we can provide you with a safety assessment. The passenger must be accompanied by a medical staff or adult who is capable of operating and fastening the medical equipment that is brought on board.
  • For the brand and the model of the medical equipment, please refer to the China Airlines On Board Medical Equipment Table (verified through RTCA-Requirement and Technical Concepts for Aviation), and the device must have the manufacturer‘s trademark for the CI staff identification. In addition to the models listed in the table, other POCs that have a label indicating "RTCA/DO-160~ Section 21 Category M Compliant FAA Approved" or "The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft." will be accepted to be carried and used on board.
  • Passengers with sleep apnea can carry the Continuous Positive Airway Pressure(CPAP) on board without the Medical Clearance Form and should comply with Carry-on baggage and Dangerous Good Regulations of Air Transport.Timing of using the CPAP is the same as Electronic Devices Regulation.
  • Charging equipment is not permitted on board, spare batteries must be brought on board following China Airline’s regulations. Additionally, they must meet the provisions in the Dangerous Good Regulations of Air Transport.
  • A stretcher passenger's medical equipment must be fixed under the stretcher at the bottom of the seat. A non-stretcher passenger's medical equipment must be fixed at the bottom of the front seat. It must be fastened by an extended seat belt.
  • Humidifiers connected to medical devices can be used onboard. Vapor or incense emitted from personal humidifiers or air purifiers is strictly prohibited.
  • Please complete the check-in procedure as soon as possible on the boarding date and arrive at the boarding gate early so that the airport staff will have enough time to make arrangements for you. 
  • Passengers shall also comply with the destination country's regulations on portable electronic medical devices, if any.

 

Extra Seat Service

When do you need Extra Seat Service?

  1. When you feel more relief and comfortable if the adjacent seat is vacant.
  2. When you feel you need extended seat belt is more suitable than standard seat belt for you.
All above features can be visibly found through the Extra Seat Service. Please contact our Customer Service Center or branch offices should you need this service.

Home > Fly > Prepare for the fly > Special Assistance > Other Special Needs