Information Security Policy

We will collect your personal information through the following methods in certain parts of the Website, Mobile APP, Ticketing counter or Service Center:

 

 

Through the above collection methods, we may collect your personal information, including but not limited to following categories:

 

And the content might include but not limited to

Title, Chinese and English name on your passport, date of birth, nationality, ID number, passport number, country of residence, mailing address, email address, phone number, fax number, mobile number, DFP membership card number and password, credit card information (including owner name, card number, and card expiration date), company name, company address, profession and position, assignees' name and DFP membership card number, preferred language, special diets and seat and travel preferences, health record and children information, IP and cookies, other material includes audio or paper recordings from customer service and other information might directly or indirectly identify persons. If you fail to provide the required personal information, certain parts of the requested online services may be unavailable.

 

China Airlines may also occasionally ask you to update your personal data. Your booking information or flight itinerary plan may be disclosed to the customs and immigration related authorities in accordance with the provisions of the law. Therefore, it is very important to ensure that the personal data in your booking details or flight itinerary plan is up-to-date, complete and correct.

 

China Airlines needs your assistance to ensure that your personal information is up-to-date, complete and correct. Therefore, if your personal data changes, please contact China Airlines and provide your updated customer information. If you are a Dynasty frequent flyer program member or a registered website user, you can update your personal information at any time by logging in to your account on the China Airlines website.

Customer information will be used for business management purpose only and is aimed at improving service quality and providing enhanced personal service for customers:

We promise that we will not reveal your personal information to any third parties not related to this service or transaction without your consent.

 

When you book or purchase travel-related products (car rental, hotel, local transportation or others) sold by other providers on this website, these providers may collect your personal information through their transaction platform to provide subsequent services. Personal information might be used by our worldwide branches and ticketing counters to provide subsequent services.

 

The period of use of the personal data mentioned above is based on the duration of collection of the specified purpose, or as determined by relevant laws or the period of preservation necessary for the execution of the business or on a contractual basis.

Passengers and members who voluntarily provides us with his/her personal information is entitled to the following rights according to the Personal Information Protection Act through our website or ticketing counter and branches worldwide, your request will be handled as soon as your identity is verified, if you provide incorrect or incomplete personal information, such as a nickname, which prevents us from verifying your real identity, we might be unable to uphold your privacy rights:

 

After you submit application to us, China Airlines will agree to review the personal data we hold about you. If permitted by law, China Airlines reserves the right to charge a reasonable service fee for this service. In exceptional circumstances, China Airlines reserves the right to refuse your access to your personal data and to provide you with instructions in accordance with applicable laws.

 

Special circumstances (applicable to law) include:

 

a) Investigation agencies or government agencies object to China Airlines’ compliance with customer requirements;

b) According to China Airlines’ reasonable judgments and/or assessments, it is believed that the information may affect a person’s life or safety; and

c) The information collected is used for purposes related to breach of contract investigations, suspected fraudulent activities or illegal activities.

In order to satisfy the purpose of collecting information, and China Airlines' legal and commercial purposes or related laws, China Airlines will continue to keep your customer information for the necessary time.

 

When destroying customer data, we will adopt commercially reasonable and technically feasible measures in accordance with relevant laws to ensure that the personal data cannot be returned or cannot be reproduced.

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to read and differentiate the preference of the individual user which includes third-party tracking code to track visitor volume linked from third-party website’s online advertisement to our website

And the usage of our website. If you disable your cookies, you will not have access to certain personalized features or participate in all of the activities on the web-site.

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication from service provider. When you access our website and mobile services, we collect your IP address and store this information to help us manage security.

 

China Airlines uses cookies on its website for the following purposes: