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Privacy Protection

These terms and conditions were last updated on 30 Nov 2019.

Privacy Protection Policy

Privacy Protection Policy

We, China Airlines Limited, for the implement of privacy protection and legal compliance of Taiwanese Personal Information Protection Act, General Data Protection Regulation (GDPR) and other applicable data protection laws/regulations, prescribe this Privacy Protection Policy ("Policy") for the management of privacy and security of personal data. 


We will, in a reasonable manner, collect, process and use your personal data within the scope of specific purpose. We ensure that you have the rights and interests with respect to review, erasure, rectification, restriction of using your personal data and withdrawal of your consent, etc.. In addition, we make the contingency strategy and plan for handling personal data being stolen, altered, disclosed or damaged. By way of establishing and maintaining appropriate personal data protection mechanism, we are committed to protecting the accuracy and security of your personal data.
Privacy Protection Statement

Privacy Protection Statement

We are committed to protecting privacy and security of your personal data pursuant to our Policy. To ensure that you can make informed decisions, please read this Privacy Protection Statement ("Statement") to understand who we share your Personal Data with and for what purposes, and the choices you have concerning how your personal data is collected and used by us. We expect you to feel comfortable to use all related services provided by us. 


By continuing to use our services, you signify that you have read and understood this Statement. We may amend this Policy from time to time, the changes will be effective from the date of posting and replaces earlier versions. The updated version will be posted on our website www.china-airlines.com and/or App, and the date will be stamped so that you are aware of when the Statement was last updated.
1. The types of personal data we process

The types of personal data that we collect depend on the circumstances of collection and on the nature of the service requested or transaction undertaken.


1.1. General: we may collect and process the following categories of personal data: 

  1. Personal data that can be used to identify an individual
    We may record your name, gender, date of birth, your nationality, country of residence, passport number and other personal identification numbers, etc.. 

  2. Your contact details and personal account or registration details
    Your contact details may include your address, telephone number and email address. When you create a personal account, or register for a service, we may also record your log in details and other information you fill out on your personal account or registration form. For cooperate/business members, we also collect information with respect to your company such as company name.

  3. Information about your reservations, bookings and purchases
    When you make a reservation or book a flight with us, we process your reservation and booking information. These travel information may include ticket numbers, flight information. If your purchases made through our website or App, such as Dynasty Package, seat upgrades, excess baggage, duty-free products, we will also process these information in relation to ancillary services.
    In addition, we may process your information relating to your use of our flight entertainment system or onboard WiFi service, our lounge service and cargo service, etc..

  4. Information about your travel arrangement
    When you travel with us, we process information in relation to your journey. Such as your travel itinerary, online/App check-in, check-in at the airport counter, check-in baggage, baggage tracking, etc.. We may also record any specified medical needs or dietary requests you have and any additional assistance you require. 

  5. Your payment details
    Payment details you used to purchase our services and products, such as credit or debit card information, including name of card holder, card number, billing address and expiry date, etc.. 

  6. Your Dynasty Membership
    When you become a member of our Dynasty Flyer Program, we will process your membership number, account name, membership tier, mileage, award and other information in relation to your membership.

  7. Your interests, preferences and options
    When you use our service, you may choose to share information with us, such as your interests, preferences, services and products you purchased, your opinions, etc.. 

  8. Our communications and interactions with you
    We will collect any interactions and correspondence between us, such as calls made through our call center, any interactions you have with our staff or employee, any interactions with us on social media. When you call us, our customer support will register your questions or complaints in our database. We may also record telephone calls for training purposes or to prevent fraud. 

  9. Your use of our website, App and social media platforms
    When you visit our website or use one of our Apps, we may register your IP address, browser type, operating system and others. We may collect the way you use our website via cookies and similar technologies, including your browsing history. For more information please refer to our "Cookies Policy and Conditions".
    In addition, when you sign in for our services using a social media network account, we may receive your social network profile including your contact details, interests and contacts.


1.2. Specific categories of data

Certain categories of personal information we collect and use can be considered "special categories of personal data" or "sensitive personal data" under applicable data protection law, such as race, parentage or data concerning health, we try to limit the circumstance where we collect these personal data in principle. Nevertheless, this can occasionally occur because you have made certain requests in connection with your travel arrangement or if you otherwise choose to provide such data to us through a third party (e.g. travel agent). For example, requesting a wheelchair from us and/or an airport operator, providing medical clearance form and medical certificate, requesting a particular type of meal. 

1.3. Specific services and survey information 

For specific services or events, we may collect other types of data and use such data for different purposes, such as market survey and contests conducted by us or on our behalf.  

1.4. Certain personal data are required for many of our services and products and if you fail to supply such personal data as requested for specific services, we may delay or be unable to deliver you the relevant services and products in full.
2. How we collect your personal data

We collect the aforesaid categories of personal data from you directly or through third parties:

 

2.1. We collect personal data you provide to us 

When you use our services or participate any of our events, including book a flight with us, purchase our duty-free products, register for our Dynasty Member, subscribe to receive our e-mails or App push notifications, contact our customer support, and participate in a promotional contest, we will collect your personal data.
 

2.2. We receive your personal data from your travel agent, our airlines partners and other parties involved in your travel arrangements 

We receive your personal data from the below parties to handle your services: 
  1. The travel agent who handle your reservations and bookings, and if you use a third party platform to search and book a flight, we may receive your personal data from that provider. For example, your organization's corporate co-worker book a flight for you, we will verify whether he/she is validly identified as acting on your behalf or has been authorized by you pursuant to our security procedures. 
  2. Our service providers and members of China Airlines group. Examples of such third parties include our ground handling agents who assist you with check-in and booking, or our catering provider to accommodate your special meal requests. 
  3. Our airlines partners or third party partners for marketing purpose. For example, when you purchase our services from a participating airline of SkyTeam Airlines Alliance or other third party partners for marketing purpose, they share your earned mileage with us. And if you use a third party platform to search and book a flight, we may receive your identifying information and booking details from that provider. 

2.3. When you use our website or App, we collect information via cookies and similar technologies 

For more information please refer to our "Cookies Policy and Conditions". 
 

2.4. We receive information from your social network provider

Please refer to "The types of personal data we process" above.

2.5. We receive information from public authorities or governmental organizations

Such as Civil Aviation Administration, immigration, customs, courts, airport authorities, etc..
 
3. For which purposes we use your personal data

When you share your personal data with us, here are the main purposes for which we use your personal data in our worldwide branch offices:

3.1. To provide our services and products and process your travel arrangements 

  1. To handle your bookings and travel arrangements, we need to process most of the information mentioned above. For example, we need your name and other identifying information to handle your bookings, or to confirm your booking and to inform you about the latest flight status, we need your contact details. In addition, to ensure you receive the required care, we need to understand your specified medical requirements in order to provide you any necessary assistance. 
  2. To provide our website and App services. For example, we use your name and flight details when you check-in your flight with our website or App, or some of our online services and Apps use your location. 

3.2. To maintain your Dynasty membership's rights 

To provide you better services and products, we will use your personal data, including providing your details to our cabin crew or offering you the personalized services and products according to your preferences and interests. 
 

3.3. To provide customer support 

For customer support purposes, we use your contact information to respond your enquiries and requests. Such as issues in relation to baggage claims and delay flights. 
 

3.4. For marketing purpose 

For providing you with marketing information, we may use your personal data for marketing and promotional purposes: 
  1. To send you updates on our latest news, offers and promotions in connection to our services and products. 
  2. To send you our travel services, duty-free sales, sweepstakes, travel insurances, hotel reservation and car rentals, etc.. 
  3. To send you special offers tailored to your preferences or interests, including posting commercials on our website or tracking your interactions with links from third party websites to our website. More information about our partners and the services and products they offer is provided, you may subscribe our newsletter or communication, and can be found on the concerning website.
We may communicate marketing and promotions to you by post, text, telephone, email, App, mobile push notification or other online applications. Under appropriate and required situation, we will ask your consent or otherwise provide you with the opportunity to choose not to receive these marketing, at the time we collect your personal data. 

3.5. For specific services and survey information 

For the administration of the contests, sweepstakes, market research, statistical analysis and other special campaigns conducted by us, including disclosing the winners of any such contests, using your purchase record of ancillaries (e.g. upgrades and extra baggage) to improve our service arrangement. 
 

3.6. For aviation safety and security purposes

To ensure the safety and security of all persons (including all passengers and all our staff) and to undertake any necessary activities during emergency events. 
 

3.7. To comply with our legal obligations and for legal and management purposes 

To comply with our legal and regulatory obligations and for legal compliance purpose, such as verifying and processing payment, screening against abusive booking, etc..
4. Disclosing or sharing personal data with third parties

In certain circumstances, we will disclose or share your personal data to third parties as set out below:

4.1. Our service providers and members of the China Airlines group who process on our behalf:

Our travel and freight service providers or travel-related businesses and service providers may process your personal data on our behalf. For example, ground handling agents who assist you with check-in and boarding, our airport lounge operators, airport wheelchair service.
 

4.2. Third parties facilitating your bookings and managing your travel arrangements: 

When you book flights or purchase our services through travel agents or other third parties, we will share your personal data with these parties. 
 

4.3. Our interline, code share and strategic alliance partners:

To process your booking and fulfill the contract of carriage for the flights you booked, we need to share your personal data with our interline, code share and strategic alliance partners.
 

4.4. Governmental authorities and regulatory organizations: 

We may also be required by law to provide your personal data to governmental authorities and regulatory organizations for the purpose of immigration, customs, border security. For example, we are required by laws in the United States, France and other countries to disclose your travel documents, flight itinerary (Passenger Name Record, "PNR") to relevant customs and immigration authorities.
5. Security and retention

5.1. Data storage and security 

All personal data we collect from you is stored on our secure servers or other safe locations, and we apply appropriate technical measures to protect the security of your personal data. We also comply with our security policies and regulations when accessing or using personal data, and restrict access to your personal data to those persons who need to use it for the purposes for which it was collected.
We will retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, our legal or business purposes, or as required by relevant laws. 


5.2. Data transmission 

Your personal data may be transferred to countries other than your country or residence, including those countries with a lower level of data protection than your country or residence. We will use adequate safeguards to comply with requirements for the international transmission under applicable privacy and data protection laws. 


5.3. Data destroy 

When the specific purpose of collecting your personal data is no longer exists or upon expiration of the relevant time period, we will adopt commercial reasonable and technical practicable measures either to secure destroy or irreversibly anonymize your personal data in accordance with applicable laws.
6. Your rights

Subject to applicable privacy and data protection laws, you may through our website or contact our branch offices or Data Protection Office (please see "Contact Us") to exercise any rights you are granted: 

 

6.1. Right to access and request a copy 

You have the rights to know whether we process your personal data. If we do, you may access to that data in the form of a copy. Meanwhile, we may also provide you certain information, such as how we process your personal data and who we share these data with. We may charge reasonable service fee for the processing of any data access request in accordance with applicable laws. In exceptional circumstances, we reserve the rights to refuse your access to your personal data and reply you in accordance with applicable laws. Special circumstances (subject to applicable laws) include: 
  1. Investigation agencies or governmental agencies object to our compliance with your requirements. 
  2. According to our reasonable judgments and assessments, it is believed that providing such information would interfere with another's rights or affect a person's life or safety. 
  3. The information collected is in relation to breach of contract, suspected fraudulent activities or illegal activities. 
 

6.2. Right to supplement or rectification 

You have the rights to correct your personal data in case of inaccuracy or incompleteness. We will correct inaccurate personal data upon your request. 
 

6.3. Right to demand the discontinue of collection, processing or use 

You have the rights to request us to discontinue to collect, process or use your personal data when the specific purpose of data collection is no longer exists or upon expiration of the relevant time period, unless the process or use is either necessary for the performance of our official or business duty, or has been agreed by you in writing. In addition, you have the rights to object to our processing of your personal data at any time for marketing and promotional purposes. You can exercise your right to prevent such processing by indicating that you do not consent to marketing and promotion at the point at which we collect your personal data. At any time you can also object to directly marketing and promotional purposes in case your personal data are processed for such purposes. In case you exercise this right, we will no longer process your personal data for such purposes. 
 

6.4. Right to restriction of processing 

You have the rights to require us to stop processing your personal data in certain circumstances. We will suspend the processing of your personal data for a certain period of time upon your request. This right does not prevent us from continuing to store your personal data; we will inform you prior to the restriction is lifted. 
 

6.5. Right to restriction of automated individual decision making 

We may evaluate certain personal aspects to analyze and predict activities by automated means. You have the rights not to be subject to a decision based solely on automated means (including profiling). 
 

6.6. Right to erasure 

You have the rights to request us to erase your personal data in the following circumstances: 
  1. You believe that it is no longer necessary for us to hold your personal data. 
  2. We are processing your personal data on the basis of your consent and you wish to withdraw your consent and there is no other ground under which we can process such data. 
  3. We are processing your personal data on the basis of our legitimate interest and you object to such processing. 
  4. You no longer wish us to use your personal data for marketing and promotional purposes. 
  5. You believe that your personal data is being unlawfully processed by us. 

6.7. Right to data portability 

You have the rights to request us to provide you with your personal data in a structured, commonly used and machine-readable format, and a right to have such data transmitted directly to another party where technically feasible.
7. Minors

Please be advised that we cannot distinguish the age of persons who access and use our website. If a minor (according to applicable laws) has provided us with his/her personal data without parental or guardian consent, the parent or guardian should contact us to remove the relevant personal data and unsubscribe the minor. 


If we become aware that personal data has been collected from a person under a minor without parental or guardian consent, we will delete this personal data and terminate the minor's account, if that minor has an account.
8. Collection of IP Address

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication from service provider. We collect your IP address when you access our website, mobile services and App. 


We store this information to help us manage security, analyze how our website, mobile services and App interact with you and do the product marketing and advertisement.
9. Data Analysis and Automated Decision-making

We and our affiliates or other business cooperation agencies will use the aforementioned data to include but not limited to transaction amount and travel itinerary to obtain specific information to observe customer behavior and may send this information to our service providers to provide better and more personalized transactions and services.
10. Update your personal data

We need your assistance to ensure that your personal data is current, complete and accurate. Please kindly inform us of changes to your personal data. If you are a registered Dynasty Member, you may update your personal data at any time by logging on to your account. 


Your booking information or flight itinerary will be disclosed to the appropriate customs and immigration authorities as required by law. As such, your personal data is very important to ensure that the personal data contained in your booking information or flight itinerary is current, completed and accurate. Therefore, we will request personal data updates from you from time to time.
11. Updates to the privacy policy and statement

We will amend this Policy and Statement from time to time, and the changes will be effective from the date of posting; and the updated version will replace the earlier versions. If we make any material changes to this Policy, we will provide notice including by posting the revised Policy on www.china-airlines.com or App, and the date will be stamped so that you are aware of when the Policy was last updated.
12. Contact us

If you have any questions, complaints or comments with respect to this Policy or Statement, please contact us in writing at the address below referencing "Privacy Policy": 


China Airlines Limited
Data Protection Officer
No.1 Hangzhan S. Rd. Dayuan Dist.
Taoyuan City, 33758 Taiwan

Or email DPO@china-airlines.com referencing: Privacy Policy.
13. Link to other websites

Our website contains links to other websites that are operated by third parties and under different privacy terms. When you leave our website and access other websites, please remain alert and read the privacy policy terms of other websites. We have no control over and provide no guarantee on the information submitted to these websites.

This Policy and Statement is translated from Chinese and may be translated into other languages. In the event of any inconsistency between the Chinese version and the translated version of this Policy and Statement, the Chinese version shall prevail.
Cookies Policy and Conditions

Cookies Policy and Conditions

A "Cookie" is a small piece of data file which is downloaded onto your device by the website you are visiting. Cookies are sent by a web server to be stored on a web browser. The data collected from Cookies is to read and differentiate the preference of the individual user. The next time you visit the same website, Cookies ensure that your device is recognized. By using Cookies, this website can save information about visits and visitors. 


By using our website, you consent to the use of Cookies in accordance with this Cookies Policy. Depending on where you are located, you may have seen a pop-up to this effect on your first visit to our website. You may withdraw your consent or adjust the setting of Cookies at any time by following the instructions below.
1. Use of Cookies

We use Cookies on our website for the following purposes:


(1) Technical use

Enable our website to operate effectively, including but not limited to: 
  • Control website traffic to ensure that all users have the same stable and reliable service; 
  • Restrict the flow of important areas of the site and maintain its operational level; 

(2) Ease of use

The Cookies allow you to browse our web more easily, including but not limited to: 
  • Memorize your chosen language and country and provide relevant content; 
  • Track of Dynasty frequent flyer member numbers you have logged into the rewards program; 
  • When booking a flight, provide the departure airport that is most relevant to your location. 

(3) Analytic

Cookies are used to gather statistics on how you navigate and perform transactions on our website, including but not limited to:
  • Collect your fly experience and satisfaction data through questionnaires;
  • Understand how you navigate our website and trading practices to improve the usability. 

(4) Tracking and marketing

Use Cookies to collect relevant statistics on your browsing and trading activities on our website and provide you with more appropriate information, including but not limited to:
  • Allow our website to serve up different versions of web pages for marketing purposes; 
  • Allow third parties to provide appropriate advertising and track their effectiveness; 
  • Display relevant messages which offer a selection of products based on your browsing behaviors on our website and certain other websites.
2. Use of third-party Cookies

We also place third-party tracking code on our website, where a short text is written on the user's hard disk through the browser to read Cookies for the following usage: 

  • Determine and track visitor volume linked from third-party website's online advertisement to our website; 
  • Track the usage of our website for improvement; 
  • Display the promotion information or advertisement of products searched by the user, such as email, social media and banner advertisement.
3. Cookies management and browser setting

You can adjust your browser settings to change our Cookies. If you prevent us from setting specific Cookies, you may find that some functions are not available or that certain parts of the website will not load. Find out how to adjust the settings for different browsers: 
4. Updates to the Cookies Policy

We will amend this Cookies Policy from time to time, and the changes will be effective from the date of posting; and the updated version will replace the earlier versions. Any changes to this Cookies Policy will be posted on www.china-airlines.com or App, and the date will be stamped so that you are aware of when the Policy was last updated.