Travel Advisory
- TitlePublish Date
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For sales date on/after 04DEC2023, the rates of chargeable seat for CI/AE will be adjusted For more information, please click here.
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Adjustments on No show rules of CI/AE will be effected for tickets issued on/after 01NOV2023 27 Oct, 2023For tickets issued on/before 2023/10/31, if the passenger did not cancel the reservation before the flight took off and eventually fails to board the flight or for tickets issued on/after 2023/11/01, if the passenger did not cancel the reservation 3 hours before the flight took off, and eventually fails to board the flight, No-Show fee will be imposed and paid by the passenger in accordance with the fare rule of each ticket before being allowed to take subsequent action of date change or refund on the ticket.
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Effective from 29 October, NRT check-in counter will be relocated to Area J.
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Application CI/AE Flight cancellation or irregularity Eligibility Passengers holding CI/AE valid tickets (Change regulations are applicable to Dynasty Flyer Program Award Ticket). Application Date Must file applications on/before 31MAR24. Change a. Within ticket validity, the fare/tax/booking service charge differences and reissue charge, including over-counter charge, shall be waived once provided that booking class/Carrier/Routing (City) remains unchanged. Flights operated by CI/AE shall not be rebooked to codeshare flights or other airlines flights. Ticket issued on CI website please contact the branch office or Call Center to change the booking. b. Within ticket validity, if the above item is not applicable, the difference of fare/tax caused by the change of the booking class/itinerary should be paid by the passenger. The booking service charge difference and reissue charge, including the over-counter charge, shall be waived once. Refund a. For totally unused tickets: Full refund can be performed without imposing any refund charge/penalty. b. For partially used tickets: Refund charge can be waived. c. Chargeable seats and Prepaid excess baggage can be fully refunded. d. Original tickets issued via the CI website, call centers, and the branch offices can apply for a refund via CI Website. Group / Discount Tickets Discount tickets do not apply to the principles above. For group tickets, please contact your travel agency. No Show Fee No show fee shall be waived provided that passengers are denied boarding their flights at airports due to suspected infection of pneumonia or respiratory syndrome.
For the details please contact your travel agency or CI/AE branch office. -
CI-223/HND-TSA:check-in counter located at Counter M, departing floor (3F), Terminal 3CI-221/HND-TSA:check-in counter located at Counter L, departing floor (3F), Terminal 3
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From 27OCT2023 17:00LT, in order to cooperate with the renovation plan of Taoyuan International Airport, China Airlines exclusive check-in counter for Paragon, Business Class, Emerald, SkyTeam Elite plus, Gold and SkyTeam Elite members in Taoyuan International Airport Terminal 1 will be changed to counter no.9. Thank you for your cooperation.
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Adjustments on pet transportation rules/rates of CI/AE international sectors will be effected for travel date on/after 18OCT2023. 16 Oct, 20231. For benefits of passengers traveling with pet, CI/AE will remove the scale of charge for the weight over 45kg which is currently collecting triple fixed rates. After this removal, the charges for pet transportation will be streamlined to two scales as follows:Weight ≦ 32kg: AVIH fixed rates should be applied.Weight > 32kg: Double fixed rate should be applied.2. Adjustments on pet transportation fixed rates.
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Kindly remind passengers to be aware of the regulations regarding dangerous goods, such as aerosol sprays, lighters, knives/scissors, lead-acid batteries, and lithium batteries. For further information, please consult the Dangerous Goods Information page or visit the Civil Aeronautics Administration website
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From 09SEP2023 04:30LT, in order to cooperate with the renovation plan of Taoyuan International Airport, China Airlines exclusive check-in counter for Paragon, Business Class, Emerald, SkyTeam Elite plus, Gold and SkyTeam Elite members in Taoyuan International Airport Terminal 1 will be changed to counter no.8. Thank you for your cooperation.
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Handling guideline for cancellation of schedule change over 3 hours of CI/AE operated flights to/from Kaohsiung affected by Typhoon HAIKUI 4 Sep, 2023
- Eligibility
Passengers who are holding CI/AE valid tickets issued on/before 02SEP23 with confirmed bookings on CI/AE affected flights and must file applications on/before 03DEC23. - Rebooking/Reissue/Reroute
(a)Rebooking to other CI/AE operated flights with the same Booking Class/Carrier/Ticketed point including airport shown on the ticket within ticket validity and new flight date within 14 days prior to/after the affected flight shall be revalidated or reissued once free of charge.
(b)Any Fare/Tax difference incurred by rebooking with different Booking Class/Carrier or Routing shall be paid by passengers but reissue charge can be waived once.
(c)For tickets issued via CI website, please contact call center or branch offices. Other tickets please contact original issuing offices for rebooking and reissue. - Refund
- Refund service charge will be waived. Original tickets issued via China Airlines Offical website, call centers and branch offices can apply refund via CI Website . Chargeable seat and Prepaid excess baggage can be full refunded. Other tickets please contact the original issuing offices.
Group and discount tickets are not applicable to the guidelines above.
Other airlines tickets with confirmed booking on CI/AE operated flights must follow the guidelines of ticket issuing airlines. - Eligibility
