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A321neo Wi-Fi

China Airlines provides the premium Wi-Fi Onboard service on A321neo flights, providing you to stay in touch with friends and family at all times during the flight, and complimentary Wi-Fi service exclusively for Business Class passengers and free text messaging service for all passengers, please find more details about the event below.
A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

A321neo Complimentary Wi-Fi redemption

Complimentary
Wi-Fi		In-flight redemptionRedeem prior boarding
(For the passegners who received the Complimentary Wi-Fi Onboard Redemption Notice)
300MBFree textingFull Flight Complimentary Wi-Fi
Applicable
Passenger

1. Paragon/Emerald/Gold member(Redemption Period:From now till 31 Dec. 2024)

2. Business Class passengers(The offer is not combinable and can only be used once per flight)

All passengers

1. Paragon/Emerald/Gold member

2. Business Class passengers(The offer is not combinable and can only be used once per flight)

Applicable
flight		China Airlines/Mandarin Airlines operating flight
Redemption

In-flight redemption only

Redeem prior boarding
(For the passegners who received the Complimentary Wi-Fi Onboard Redemption Notice)
Redemption
guidelines

1. Use your mobile device to switch to "Airplane Mode", turn on the Wi-Fi function and connect to the Wi-Fi Onboard, and choose "Paragon/Emerald/Gold member & Business Class Wi-Fi Redemption" or "Chat Free“ for redemption.

2. Follow the instructions on the web page to complete the redemption, and start your complimentary Wi-Fi service when connected.

1. Please click the "Complimentary Wi-Fi Onboard Redemption" below to access the Wi-Fi redemption page. Enter your Reservation Number and Ticket Number to verify your information.

2. Once the verification is complete, a Wi-Fi voucher code will be provided.

3. When boarding, please switch your personal mobile device to flight mode, enable the Wi-Fi function, and connect to the Wi-Fi Onboard. Enter the voucher code in the "Voucher Code" field and click on "Verify Code." Once connected, you can start using your free Wi-Fi service.

Notice:
1. Free texting service is not applicable to pictures, audio, and video transmission.
2. Infant tickets are not eligible for redemption.
3. The in-flight Wi-Fi service purchased/redeemed on A321neo aircraft is only available for use during the current flight, and any unused internet data cannot be saved.


Wi-Fi purchase / Mileage Redemption

Wi-Fi purchase / Mileage Redemption

A321neo Complimentary Wi-Fi redemption

Service PlanPriceMileageApplicable to Internet activities (Reference Info)
50MB8 USD1,000 MilesPhoto sharing, browsing web pages & etc.
100MB10 USD1,500 MilesFacebook, Instagram or other social media.
300MB20 USD2,500 MilesVideo streaming, such as YouTube.

Notice:
1. The Wi-Fi Onboard plans are subject to change based on the different. Please refer to our Wi-Fi Onboard portal for the latest service plans.
2. It is recommended to disable software/App updates on your mobile device before purchasing or redeeming Wi-Fi service to avoid consuming internet traffic.
3. Wi-Fi purchase and mileage redemption services are available for in-flight operation on A321neo flight only.

How to connect to Wi-Fi Onboard

How to connect to Wi-Fi Onboard

※ To comply with the cabin electronics devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
step1

Step 1.
Please switch your mobile device to "Airplane Mode", turn on the Wi-Fi function and connect to the "Wi-Fi Onboard".

step1

Step 2.
Once the mobile device is connected to the Wi-Fi Onboard, the Wi-Fi Onboard web page will open automatically. If unable to open the web page on your mobile device, please enter the URL http://wifi.credit.
For the For the passengers who received the Complimentary Wi-Fi Onboard Redemption Notice, please enter the URL onboard.inmarsat-abu.com.

step1

Step 3.
After access to the Wi-Fi Onboard web page, please select your Wi-Fi service plan and follow the steps to input the relevant information to use your Wi-Fi service.

Q & A

Q & A

Q1: Which aircraft offer the Wi-Fi Onboard service?
A: Only A321neo/A350/B777 aircraft types are currently available for in-flight Wi-Fi service. For codeshare flights operated by other airlines, please check with the operating carriers for their service.
Q2: Can I use an internet telephony service (VOIP) onboard?
A: To maintain the tranquility of the cabin, voice function such as Skype cannot be used during the flight.
Q3: Can I transfer my Wi-Fi Onboard coupon to others?
A: There is no designated user for the Promo code, and available to be transferred to others for use on designed A321neo/A350/B777 flight within the validity period.
Q4: Can the remaining data/time be used on my next flight?
A:The in-flight Wi-Fi service purchased/redeemed on A350/B777 aircraft can be used on A350/B777 transfer flights during the validity period, but A321neo can only be used on the same flight. Examples are described below:

Example A:I have purchased 24 hours of in-flight Wi-Fi service on the B777 aircraft's flight from LAX to BKK, and I still have 9 hours remaining time when I arrived in Taipei for transfer, and my onward flight to Bangkok is operated by A350 aircraft. Can I continue to use my remaining hours    on the connecting flight?
A: Yes, as long as the connecting flight is also operated by A350/B777 aircraft type.

Example B:I have purchased 3 hours of in-flight Wi-Fi service on the A350 aircraft's flight from NRT to MNL, and I still have 1 hour remaining time when I arrived in Taipei for transfer, and my onward flight to Manila is operated by A321neo aircraft. Can I continue to use my remaining time on the connecting flight?
A: No, the remained hours can only be used on the A350/B777 aircraft types for connecting flights.

Example C: I have purchased 300MB of in-flight Wi-Fi service on the A321neo aircraft's flight from TPE to HKG, and I still have 100MB remaining data when I arrived in Hong Kong, and my return flight is also operated by A321neo aircraft. Can I continue to use my remaining data on the return flight?
A: No, the data plan purchased or redeemed on A321neo aircraft is only available on the current flight.
Q5: Can I redeem the complimentary Wi-Fi if I use my frequent flyer milages upgrade to business class?
A: Yes.
Q6: I can't use the Wi-Fi Onboard coupon, can I refund it?
A: The Wi-Fi Onboard coupon is complimentary and cannot be returned for monetary refund.
Q7: Can I use two different mobile devices to connect to Wi-Fi at the same time?
A: The in-flight Wi-Fi plan cannot be used on different mobile devices at the same time. If you need to connect to multiple devices at the same time, another plan must be purchased.
Q8: Which devices can I use the Wi-Fi Onboard service on?
A: It can be used by any device that supports Wi-Fi, such as smartphones, laptops, tablets, etc.
Q9: Is the wireless internet service available for the entire duration of the flight?
A: To comply with the cabin electronic devices handling guideline, please switch your mobile devices into airplane mode after the cabin door is closed, and disable Wi-Fi function until the aircraft altitude reaches 10,000 feet.
Q10: Why is my connection being interrupted?
A: The Wi-Fi connection on board is transmitted via satellite. The number of users, satellite signal strength, weather, and routing may affect the internet connection.
Q11:What should I do if there is a problem with the Wi-Fi Onboard?
A:For any inquiries and comments, please email the corresponding supplier as follows:

A321neo (SITA FOR AIRCRAFT): cs@sita.aero

A350/B777 (Panasonic): ciwihelp@panasonic.aero
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