How does China Airlines calculate the flight mileage?
A.
Different percentage of flight mileage will be credited based on the booking class of each sector in an air ticket. For details please click here.
2.
Q.
Can I earn miles by using group tickets?
A.
Group tickets are not eligible for mileage credit.
3.
Q.
How to credit my
flight mileage?
A.
To ensure that your flight mileage is credited accurately and timely, please give our service personnel both your membership card number and you name, when you are making a reservation yourself or through a travel agent. When checking in at the airport, presenting your membership card will ensure that your mileage is automatically credited to your account. Finally, please retain your travel record and boarding pass for six months so that in case you have any questions about your earned mileage, we can help you resolve it efficiently.
To verify your mileage earned, please log on Member's Area.
4.
Q.
Why didn't I receive
a Mileage Summary?
A.
No Mileage Summary will be sent and only Electronic Mileage Summary will be sent to members who notify us to receive a personal mileage summary by e-mail monthly. For details please click here.
5.
Q.
How can I make mileage
corrections?
A.
Please click here for both flight mileage and partner mileage corrections.
6.
Q.
What are the validity
of the mileage?
A.
Effective from January 1, 2012, all mileage accumulated from year 2009 will be bearing a validity of 36 months from travel date. The validity for mileage accumulated in year 2007/2008 will be until December 31, 2011. Mileage must be redeemed within validity and be used in accordance with this program's guidelines.
Award Redemption and Transfer
1.
Q.
What's the procedure
for award transfer?
A.
First you need to register your award transfer nominees for whom your want to trasfer your mileage to. After that you need to apply award transfer each time when you want to transfer an award to one of your nominees. By filling in an Award Transfer Online Service Form you will activate your Online Award Transfer authorization. Then you can do your award trasfer anytime Online by logging in Member's Area.
For details please click here.
2.
Q.
Where can I get an award transfer application form and online service form?
Should I have to register all six nominees for award transfer at one time?
A.
No, you may do it separately.
4.
Q.
Once nominees are registered, could I change them? Are there any limitations?
A.
Yes, when your have registered up to 6 nominees, you may change them. Each name can be changed one time in a calendar year. However, member who changes previously registered nominee has to wait 30 days before applying award transfer.
5.
Q.
Is there a handling charge for transferring awards?
A.
Yes, when manually process award transfer, 4% mileage of transferred award will be charged.
6.
Q.
If I receive a transferred award, may I further transfer it to other person or combine it with my own mileage?
A.
The nominee cannot retransfer the award to a third person or request to combine it with his/her own mileage.
7.
Q.
How do I cancel a transferred award?
A.
The cancellation procedure is as follows: (1) To cancel a transferred award, the nominator must obtain the consent of the nominee.
(2) Transfer cancellation should be done within the award's one-year validity. Both parties must sign the Award Transfer Application Form and submit it along with a photocopy of both parties' passports or ID cards to any China Airlines' DFP service counter.
(3) Reservations made with this "Award Number" must be cancelled first. After the transfer cancellation, the valid mileage will be returned to the nominator.
8.
Q.
Could I change a transferred award?
A.
No. Once the award is transferred, it cannot be changed. However, member may request to cancel it and apply for a new award transfer. When canceling a transferred award, only valid miles will be returned and a handling charge of 4% mileage of the ward will be deducted from account of the member requesting the transfer.
9.
Q.
Can I return an unused transfer award to nominator?
A.
Yes, but if you have a reservation with " Award Number" of the award, the reservation must be cancelled first before returning the transferred award. Mileage that is still valid on the day of cancellation will be returned to the nominator once the cancellation process is completed.
What should I do if I am unable to obtain a confirmed seat for class upgrade before flight departure?
A.
If the class for upgrade is fully booked, members must obtain an upgrade stand-by booking status and a confirmed seat according to the original ticket class on the same reservation record.
12.
Q.
Which types of ticket cannot be used in combination with upgrade award?
A.
Following ticket types are not eligible for class upgrade.
(1) Discount tickets (AD, ID, DG, SC, BP, CG, etc.), labor or free tickets
(2) Group or individual ticket with G, booking class
(3) Promotion tickets with D, X, L booking classes, and Buy-1-Get-1-Free award tickets.
13.
Q.
What will happen at the airport if the purchased ticket is not eligible for class upgrade?
A.
The member must abide by the airport staff’s recommendation to (a) purchase another ticket, (b) pay the difference between them, or (c) check-in according to the ticket class.
14.
Q.
Can a free award ticket be issued to a relative or a friend?
A.
Yes. However, member should register this relative or friend as a award transfer nominees and the award transfer procedure must be completed first.
15.
Q.
What is the validity of an award ticket?
A.
Award tickets are valid for one year from the date it is issued.
16.
Q.
Once a free award ticket has been used, can I request to refund partial miles or reissue the ticket?
A.
No, once an award ticket has been used, you may not request for a refund, re-issuance or re-routing for the ticket.
17.
Q.
Is there an service charge for free award ticket re-issuance?
A.
Yes. A handling fee of NT$1500 or the equivalent of US$50 in local currencies will be charged for reissuing an award ticket.
18.
Q.
What happen if a member makes a stop at the non-stop point of a free award ticket?
A.
A member who deviates from the non-stopovers indicated on the ticket must pay NT$3,000or the equivalent of US$100 in local currencies for each deviate stopover.
Award Redemption Procedures
1.
Q.
How do I redeem for
a class upgrade award?
A.
You should
first have sufficient mileage and contact China Airlines
Reservation Dept to book a confirmed seat in the
upgraded class 24 hours before departure. Please
advise your membership card number when make a reservation.
If you are using an upgrade award transferred from
another person, please quote the "Award Number" when
making the reservation.
2.
Q.
What shall I do if
I am unable to obtain a confirmed seat for class
upgrade?
A.
If the class for upgrade
is fully booked, members must obtain an upgrade stand-by
booking status and a confirmed seat on the ticket
class on the same reservation record.
3.
Q.
May I request a class
upgrade at the airport?
A.
No, the check-in counter
at the airport does not accept any upgrade request
without a confirmed or stand-by booking status.
4.
Q.
Which types of ticket
cannot be used in combination with upgrade award?
A.
Discount (AD, ID,
DG, SC, BP, CG, etc.), labor or free tickets do not
qualify for a class upgrade. (Group or individual
ticket holders with a G, L, X, D booking code are
not qualified for "Upgrade Award".)
5.
Q.
What will happen at
the airport when the purchased ticket is not eligible
for class upgrade?
A.
The member must abide
by the recommendation of the airport staff to (a)
purchase another ticket, (b) pay the difference between
them, or (c) check-in according to the ticket class.
6.
Q.
Can a free award ticket
are issued to a relative or a friend?
A.
Yes. However, member
should register them as nominees and the award transfer
procedure must be completed first.
7.
Q.
What are the expiry
duration for an award ticket?
A.
Award tickets are
valid for one year from the date of issuance.
8.
Q.
If certain coupons
of an award ticket have already been used, can I
do any adjustment for it?
A.
No, once an award
ticket has been used, you may not request for a refund,
re-issuance or re-routing of the ticket.
9.
Q.
Is there an service
charge for free award ticket re-issuance?
A.
Yes, each re-issuance
for a wholly unused award ticket should be charged
for a handling fee of NT$600or the equivalent of
US$20 in local currencies.
10.
Q.
What happen if a member
makes a stop at the non-stop point of a free award
ticket?
A.
A member who deviates
from the non-stopovers indicated on the ticket must
pay NT$3000or the equivalent of US$100 in local currencies
for each stopover.
Awards Levels for Redemption
1.
Q.
How many miles do I need for an upgrade award or free award ticket?
How to calculate required mileage
for a class upgrade awards?
A.
Here we are using an itinerary Hong Kong-Taipei-Los Angeles as an example:.
Let’s suppose that a passenger flies from Los
Angeles to Taipei on CI005, then transfers to Hong
Kong on CI641. Assuming that neither flight involves
blackout dates, the passenger would need 30,000 miles
to upgrade form Economy Class to Dynasty Class from
Los Angeles to Taipei and 15,000 miles from Taipei
to Hong Kong. Therefore, the total mileage required
for the upgrade in the journey from Los Angeles to
Hong Kong via Taipei would be 45,000 miles.
3.
Q.
What kind of flights
are applicable when redeeming upgrade awards?
A.
Class upgrade awards
are offered on China Airlines' international schedule
flights only. Code-sharing flights between China
Airlines and the other carriers, connecting flights
between Kaohsiung and CKS International Airports
and services of Mandarin Airlines (except Kaohsiung-Hong
Kong flight) are excluded.
4.
Q.
What kind of flights
is eligible for free award tickets?
A.
Free award tickets
may be used on the international schedule flights
of China Airlines or Mandarin Airlines, Taipei-Kaohsiung
domestic service of Mandarin Airlines, and partner airlines' flights.
5.
Q.
What are the award
redemption levels for Mandarin Airlines?
A.
Please click here for award
levels of Mandarin Airlines.
Partnership Mileage
1.
Q.
How can I get the
partnership mileage? May I combine flight mileage
and partnership mileage to make award redemption?
A.
Members
can earn Partnership Mileage when using
products or services of China Airlines' partners
(airlines, credit cards, car rental agencies, and
hotels). Partnership mileage can be
added to flight mileage for redeeming awards. To
ensure that partnership mileage is accurately collected,
members should abide by the rules of each partner
and give their membership card numbers to the relevant
service personnel.
2.
Q.
What are the Airlines
partners of your company?
A.
For details of our airline partners, please click here.
3.
Q.
What are the Hotel
partners of your company
A.
For details of our hotel partners, please click here.
4.
Q.
What are the credit
card partners of your company
A.
For details of our credit card partners, please click here.
