* For Award
Codes and required mileage for extra stopovers, please contact
DFP Service Hotline.
Redemption Procedure
Members should make
sure they have sufficient mileage to redeem the award
they wish to redeem. To transfer an award to a relative
or friend, the transfer procedures must be completed
first (please refer to Award Transfer).
When using a free award ticket,
members must book their flights with China Airlines'
reservation agents directly and use the proper booking
class: When reserving "Buy-1-Get-1-Free" awards, both
purcheased and award tickets must use the same booking
class (First Class: A, credited as Business Class
mileage; Business Class: D, credited as Economy Class
mileage); Mileage is not credited for any type of
free award tickets. Please refer to the charts on
Page 74, 75 for free award tickets booking class.
Free award tickets may be issued
for international scheduled flights operated only
by China Airlines .The tickets must be issued at China
Airlines' downtown ticketing counter before departure.
(The airport counters do not issue award tickets).
Points to Note
Members are responsible
for all taxes related to free award tickets.
For the "Buy-1-Get-1-Free" Ticket
award, the paid ticket must be purchased at the Published
Fare from a China Airlines ticketing counter. The
free award ticket must have the same itinerary and
cabin class as the paid ticket and should be issued
at the same time. * Under
this award, a child's ticket cannot be used to obtain
a free adult ticket.
At least one of the free award
ticket(s) should be issued to the member who redeems
the award. Otherwise, the award will be considered
a transfer, and therefore, the proper transfer procedure
must be completed first. The transfer award's receiver
can then be treated as a member who redeems the award.
A short haul award ticket is limited
to journeys between two points. Each award ticket
may have one open jaw. A long haul award ticket is
entitled to two en-route stopovers in addition to
points of origin and destination of travel. A maximum
of two extra stopovers per ticket can be arranged
by submitting additional 20,000 miles for each stopover.
Free award tickets may not include flights on other
carriers.
Example
1:
Two free enroute
stopovers in Hong Kong and Taipei are allowed
in a round trip between New York and Singapore.
Example
2:
An open jaw itinerary
for flights from San Francisco to Kula Lumpur
is permitted, with a return to San Francisco
via Singapore.
Open-jaw travel is defined as traveling to one destination
from a point of origin and returning from another
city to the same point of origin, or vice versa.
An en-route stopover is defined as a planned break
in travel along a valid routing between passenger's
point of origin and destination city or vice versa.
A free award ticket is valid for
one year from the date it is issued. The full journey
must be completed within the validity period. A free
award ticket holder may not request a class upgrade
by paying the ticket difference or combining the free
award ticket with an upgrade award.
Under no circumstances may a free
award ticket be endorsed to another carrier. Once
a free award ticket has been used, requests for reissuing
or refunding the ticket will not be accepted. Members
may apply to reissue or refund an unused award ticket
under the following conditions: *
For "Buy-1-Get-1-Free" award refund or reissuance,
the purchased ticket and the free award ticket must
both be handled at the same time.
* A handling fee of NT$600 (or the equivalent of US$20
in local currencies) will be charged for each ticket
to reissue a free award ticket.
* Normal ticketing regulations apply to ticket award
refunds as well. China Airliness will return mileage
still valid on the refund date to the original member's
account.
A handling charge of 4% mileage
on an award will be deducted from the account of the
member holding that ticket(s). In case paired ticket
of an award were issued to different persons, the
owner of the award is deemed as the holder. The receiving
nominee of a transferred award will be deemed as owner
of that award.
US$ 30 (or the equivalent in local currency) can replace
above mileage deduction only if there is no sufficient
mileage in the account of member requesting ticket
refund.
A free award ticket does not include
free accommodation (Day Use and STPC) during flight
transfer.
Once a free award ticket has been
issued, passengers who change their flight plan from
the designated non-stopovers indicated on the ticket
must pay NT$3,000 (or the equivalent of US$100 in
local currencies) for each deviation to continue using
the free award ticket.
China Airlines shall notify members
of amendments to ticket award qualifications made
in accordance with adjustments in cabin configuration
or short-term promotions via other means (including
the China Airlines Website DFP
Latest News, mileage statement, or Dynasty Flyer
News).
Award tickets are not eligible
for itinerary between Guam and U.S. via Taipei.
