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As a member, you may claim awards
based on the mileage accumulated in
your account. You may use the award
yourself or transfer it to a relative or friend.
(Please refer to Award Transfer .)
Before redeeming awards, please check the Blackout Dates/Area . If the date of any flight in the itinerary falls within the blackout dates, the corresponding award redemption level for blackout dates will apply, requiring greater mileage. During all other periods, only standard mileage is needed.
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Award Levels Redemption Procedure Points to Note |
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| Award Levels
If you intend to redeem free ticket award by using self-owned mileage or an Online transferred award, please chick here for required mileage.
If you intend to redeem free ticket award by using a manually transferred award, please click here for required mileage. |
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Redemption Procedure
- Members should make sure they have sufficient mileage
to redeem the award they wish to redeem. To transfer an
award to a relative or friend, the transfer procedures
must be completed first (please refer to Award
Transfer ).
- When using a free award ticket, members must book their flights with China Airlines' reservation agents directly and use the proper booking class:
* When reserving "Buy-1-Get-1-Free"
awards, both purcheased and award tickets must use the
same booking class (First Class: A, credited as Business
Class mileage; Business Class: D, credited as Economy
Class mileage) ;
- Free award tickets may be issued for international scheduled flights operated only by China Airlines .The tickets must be issued at China Airlines' downtown ticketing counter before departure. (The airport counters do not issue and reissue award tickets).
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Points to Note
- Members are responsible for all taxes and other charges related to free award tickets.
- For the "Buy-1-Get-1-Free" Ticket award, the paid ticket must be purchased at the Published Fare from a China Airlines ticketing counter. The free award ticket must have the same itinerary and cabin class as the paid ticket and should be issued at the same time.
*
Under this award, a child's ticket cannot be used to obtain a free adult ticket.
- At least one of the free award ticket(s) should be issued to the member who redeems the award. Otherwise, the award will be considered a transfer, and therefore, the proper transfer procedure must be completed first. The transfer award's receiver can then be treated as a member who redeems the award.
- A short haul award ticket is limited to journeys between two points. Each award ticket may have one open jaw. A long haul award ticket is entitled to two en-route stopovers in addition to points of origin and destination of travel. A maximum of two extra stopovers per ticket can be arranged by submitting additional 20,000 miles for each stopover. Free award tickets may not include flights on other carriers.
Example 1: Two free enroute stopovers in Hong Kong and Taipei are allowed in a round trip between New York and Singapore.
Example 2: An open jaw itinerary for flights from San Francisco to Kula Lumpur is permitted, with a return to San Francisco via Singapore.
*
Open-jaw travel is defined as traveling to one destination from a point of origin and returning from another city to the same point of origin, or vice versa.
*
An en-route stopover is defined as a planned break in travel along a valid routing between passenger's point of origin and destination city or vice versa.
- A free award ticket is valid for one year from the date it is issued. The full journey must be completed within the validity period. A free award ticket holder may not request a class upgrade by paying the ticket difference or combining the free award ticket with an upgrade award.
- Under no circumstances may a free award ticket be endorsed to another carrier. Once a free award ticket has been used, requests for reissuing or refunding the ticket will not be accepted. Members may apply to reissue or refund an unused award ticket under the following conditions:
*
For "Buy-1-Get-1-Free" award refund or reissuance, the purchased ticket and the free award ticket must both be handled at the same time.
*
A handling fee of NT$600 (or the equivalent of US$20 in local currencies) will be charged for each ticket to reissue a free award ticket.
*
Normal ticketing regulations apply to ticket award refunds as well. China Airliness will return mileage still valid on the refund date to the original member's account.
- A handling charge of 4% mileage on an award will be deducted from the account of the member holding that ticket(s). In case paired ticket of an award were issued to different persons, the owner of the award is deemed as the holder. The receiving nominee of a transferred award will be deemed as owner of that award.
US$ 30 (or the equivalent in local currency) can replace above mileage deduction only if there is no sufficient mileage in the account of member requesting ticket refund.
- The award tickets must be issued at China Airlines' downtown ticketing counter before departure. (The airport counters do not issue and reissue award tickets.)
- A free award ticket does not include free accommodation (Day Use and STPC) during flight transfer.
- Once a free award ticket has been issued, passengers who change their flight plan from the designated non-stopovers indicated on the ticket must pay NT$3,000 (or the equivalent of US$100 in local currencies) for each deviation to continue using the free award ticket.
- China Airlines shall notify members of amendments to ticket award qualifications made in accordance with adjustments in cabin configuration or short-term promotions via other means (including the China Airlines Website DFP Latest News , mileage statement, or Dynasty Flyer News).
- Award tickets are not eligible for itinerary between Guam and U.S. via Taipei.
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