Please type in the reference number of your missing bag file (consist of 5 letters and 5 digits) and your family name onto the "File Reference" and "Name" columns, click "SUBMIT" when you complete those information. The system will respond the latest handling result.

You may contact with our bag handling staff by clicking "contact with your airline" and type-in your opinion and E-mail address onto "Type your message here:" and "Enter your E-mail Address" columns. Our baggage service staff will reply to you either by telephone or sending e-mail.

Because of the system software, the Internet Access displays in English only at present. Please accept our sincere apologies for the inconvenience caused and our thanks for your kind understanding and cooperation.