In order to protect the rights of our customers in the event of prolonged tarmac delays and provide quality service in accordance with U.S. Department of Transportation rules addressing Enhanced Protections for Airline Passengers, China Airlines has established this Contingency Plan for Lengthy Tarmac Delays. This plan applies only to China Airlines' scheduled passenger flights departing from or arriving at U.S. airports and public charter flights carrying U.S.-originating passengers departing from or arriving at U.S. airports. China Airlines' Flight Control Department is responsible for monitoring flight irregularities and coordinating the execution of this plan.
- China Airlines will not permit an aircraft to remain on the tarmac for more than four hours before allowing passengers to deplane, unless:
(a) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
(b) Air traffic control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to de-plane passengers would significantly disrupt airport operations.
- China Airlines will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
- China Airlines will provide operable lavatory facilities and adequate medical attention if needed while the aircraft remains on the tarmac.
- China Airlines will notify passengers on the delayed flight beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
- While an aircraft is delayed on the tarmac, China Airlines will notify passengers on board the aircraft regarding the status of the delay every 30 minutes, including the reasons for the delay, if known.
- China Airlines will allocate sufficient resources to implement this plan.
- This plan has been coordinated with airport authorities (including terminal facility operators where applicable), U.S. Customs and Border Protection (CBP), and the Transportation Security Administration (TSA) at each U.S. airport China Airlines serves, as well as its regular U.S. diversion airports.