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Continuous improvement
takes you to the spacious sky
For decades, China Airlines has derived its strength from the
concerted effort of all of its staff. Teamwork is the key, and
that is born from the synergy of every action of every employee.
From its highly experienced engineers and technicians, to its
warm and friendly inflight and ground personnel, to its corporate
managers and human resources professionals.
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China Airlines: Worldwide
fleet |
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With its eye set on the
distant horizon, China Airlines is forging ahead by expanding
its route network for passenger and cargo services.
China Airlines has grown rapidly since it launched in 1959 with
just two amphibious airplanes. Today its fleet has grown to include
more than 50 Boeing and Airbus aircraft. By the year 2003, China
Airlines will operate 80 aircraft, the majority of them newly
purchased. This will be one of the industry's youngest fleets,
rivaling those of any of the world's major ailrines. Meanwhile,
China Airlines is expanding its routes to 50 cities in 25 countries
around the world.
To provide the best possible service, China Airlines has signed
interline agreements with more than 100 airlines around the world.
Included are major airlines in mainland China, making possible
"one ticket" check-in for passengers traveling from
Taiwan to mainland China, and vice versa. |
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China Airlines Cargo: By
air, land and sea |
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China Airlines
delivers cargo to destinations around the world. Ranked among
the world's top 10 air cargo companies, China Airlines boasts
a fleet of modern freighters, supplemented by the cargo capacity
of its passenger aircraft, allowing it to command a highly competitive
position in the marketplace.
China Airlines' cargo network spans air, land and sea through
agreements with more than 100 air and marine shipping companies.
It has large-scale warehouses in New York, Los Angeles and Luxemburg
connected to a trucking network covering the US and Europe. Operations
in North America, Europe and Asia are also supported by an investment
in Global Sky Express, Ltd. Today China Airlines offers a full
range of integrated services including shipping, cargo handling
and customs clearance.
With computerized customs clearance systems both at home and abroad,
China Airlines' service is fast and reliable. Further, a 24-hour
telephone reporting and an Internet tracing systems allow customers
to check the status of their shipment at any time. |
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Passenger service: Always
from the heart |
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On board China Airlines, passengers
will discover the most comfortable and convenient service possible.
That is because China Airlines is on the constant look out for
the new product innovations, such as its Airplane Real-time Information
Display System, Dynasty Inflight Entertainment System, Dynasty
Air Phone, Dynasty Boutique Mail Order, and so on. On the ground,
passengers can also enjoy fast and efficient conveniences through
China Airlines' automated handling. This level of service shows
China Airlines' commitment to providing passengers with the utmost
in service.
These hight standards apply as well to the planning of inflight
meals. China Airlines prides itself in offering world-class cuisine
designed by its professional chefs.
Its award-winning menu is changed frequentlhy to match routes
and seasons. Recently, China Airlines co-founded the China Pacific
Catering Services, Ltd. in order to carry this tradition of fine
service long into the future. |
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Training: Quality and quantity
count |
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Maintaining a highly skilled and specialized
staff requires a long-term commitment to training. For years,
China Airlines has provided regularly scheduled programs to guarantee
that all personnel are knowledgeable and skilled.
In training its pilots, China Airlines has spared no effort. Recruits
attend international aeronautic institutes, While in-house coursework
features the best tools available, including a dedicated student
fleet and flight simulators. As a result, pilots receive the most
complete and up-to-date training possible. After earning their
wings, pilots also undergo frequent review sessions and re-testing,
assuring that our fleet has the best pilots in the skies.
To train its cabin crews, China Airlines relies on a core of seasoned
veterans who help newcomers master all they need to know to provide
superior inflight service. Coursework is organized by the Inflight
Service Training Center and reinforced by the most modern equipment
available.
As it rapidly expands its fleet, China Airlines realizes the need
to train and retrain its engineers and technicians by offering
regularly scheduled coursework and by participation in training
programs offered by international organizations. China Airlines
is determined to give all its staff -- no matter where they work
around the globe -- the best possible training. |
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Maintenance: Even the best
is never enough |
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Flight safety is the top priority
of China Airlines' Engineering and Maintenance Division and its
network of 2,000 staff around the globe. It has a 2-bay and a
3-bay international standard maintenance hangars. These are the
most advanced facilities in Asia, positioning China Airlines as
a regional leader in aircraft maintenance services.
Owing to its investment in state-of-the-art maintenance facilities,
China Airlines meets the highest industry standards. It has received
accreditations from the US Federal Aviation Administration and
the European Joint Aviation Authorities, as well as an ISO-9002
certification. At home, it earned the National Laboratory accreditation
certificate. These demonstrate China Airlines' commitment to maintenance
standards.
With its broad base of technical expertise, China Airlines is
able to maintain a wide range of jet and propeller aircraft and
is licensed to perform A-, B-, C- and even the most difficult
D- class repairs. Its capabilities include the maintenance of
85 different types of aircraft components, as well as section
41 structural modification, pylon modification and other highly
technical operations. Not only is China Airlines self-sufficient
in most engineering tasks, but it also provides these services
to a host of international airlines. |
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Entering the Information
Age |
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Information plays a crucial role in
the management of a company. That is why China Airlines is using
its expertise to automate company offices and to build global
information networks. Information must be instantly avail-able
for China Airlines to serve its customers. In step with the times,
China Airlines has posted a Web Site on the Internet, making it
possible for customers to learn more about the company, its products
and services. Information is also the key ingredient of corporate
communications. China Airlines reaches the public through a variety
of media and other promotional vehicles. For passengers aloft,
it publishes the widely appreciated Dynasty Magazine. To foster
internal communications, it circulates The Monthly Newsletter
which serves as a medium for the exchange of ideas between management
and employees, thus promoting company spirit. |
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Subsidiaries: Investing in
the future |
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China Airlines
is always on the look out for ways to broaden its commercial horizons.
In 1993, it became the first of Taiwan's airlines to list on the
stock exchange. The concerted effort made by all its staff is
well relfected on its results. In 1996, China Airlines' operating
revenues out-reached NT$50 billions, and are targeted in excess
of NT$100 billions by the year 2003.
To assure long-term growth, China Airlines is investing in related
industries. Included in its portfolio are many newly launched
companies spanning the fields of civil aviation, airport ground
handling, information management, and more. These investments
have increased the scope and depth of China Airlines' business
operations, assuring prosperity long into the future. |
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List of investments |
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Airline related |
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Mandarin Airlines, Formosa Airlines,
Far Eastern Air Transport, Asian Compressor Technology Services,
China Pacific Catering Services, China Pacific Laundry Services,
Global Sky Express |
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Airport ground handling |
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Taoyuan International Airport Services,
Taiwan Airport Service Compnay, Jardine Air Terminal Services |
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Information services |
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Abacus Distribution Systems, Mandarin
Network Co., Trade-Van Information Service |
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Others |
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CAL-Dynasty International Inc., CAL-Asia
Investment Inc., Hwa Sheng Investment Co. Ltd., Dynasty
Holidays, Inc., etc. |
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